Frequent crashes in Fortnite & lag spikes while a youtube video is playing in the background (B580)

[djmrFunnyMan]

I am using a B580 with the latest driver.

Fortnite will experience occasional severe frametime spikes, usually followed by a game crash.

This makes the game unplayable as it'll usually crash within the duration of a single match.

My settings:
Rendering Mode: Direct X12
Motion Blur: OFF
User Interface Parallax: ON
Intel XeSS: Balanced
Nanite: OFF
Shadows: OFF
Global Illumination: Ambient Occlusion
View Distance: Epic
Textures: Low
Effects: Low
Post Processing: Low
Hardware Ray Tracing: OFF

Reproduction Steps:
- Open Fortnite
- Load into a game
- Play a youtube video in the background (firefox browser to be exact)
- You should experience terrible lag spikes and crashes

[JohnM_Intel]

Hello djmrFunnyMan,

Thank you for raising this concern with Intel communities for me to better check your concern with the FPS spikes and game crash. Kindly follow the steps below to prove an SSU. And also, I have some questions to better understand the issue:

1. Has this Frametime issue happened before?
2. Does this issue only occur in Fortnite?
3. Where did you download Fortnite?
4. Can you provide a video record of the issue?

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Regards,

John Sergio M.

Intel Customer Support Technician

[djmrFunnyMan]

1. I haven't had this PC for long enough to be able to answer this
2. Yes
3. The Epic Games Lanucher
4. Sure
5. I have already attached an SSU log... but I'll attach another one if you so desire.

[JohnM_Intel]

Hello djmrFunnyMan,

Thank you for answering my questions, and I already checked the SSU, and upon checking, the graphics driver has the latest driver. and also watched the attached video and saw that the FPS dropped and it crashed. So for me to replicate this using our laboratory, kindly provide a screenshot of the settings and also kindly provide a result of the CapFrameX for me to check it properly. You need to use CapFrameX for at least 3-5 minutes.

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

You may check this article if you need help reporting a bug or issue with Arc GPU.

Regards,

John Sergio M.

Intel Customer Support Technician

[djmrFunnyMan]

Installation step 5 & 6 "Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration." & "Paste this file to %userprofile%\Documents\CapFrameX\Configuration."

You did not provide me the file I'm supposed to paste in there

Also CapFrameX does not create the configuration folder despite launching it as instructed

[JohnM_Intel]

Hello djmrFunnyMan,

Thank you for telling me that I forgot to attach the file, and I do apologize for that because it may cause a delay in our troubleshooting.

You may find the file in this article at the bottom, Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST.

Once done with the CapFrameX, kindly provide the result for me to better investigate this issue further.

Regards,

John Sergio M.

Intel Customer Support Technician

[djmrFunnyMan]

Hello. I am unable to reproduce this issue currently. Reinstalling windows seems to have fixed it.

However the issue has been inconsistent in the past so I'll wait a few days to make sure I don't run into it again. If I don't I'll close the thread myself.

[djmrFunnyMan]

.

[JohnM_Intel]

Hello djmrFunnyMan,

Thank you for raising that update. I will keep an eye on this thread to wait for your update. I'll keep on replicating this issue and will post an update once I find a way to troubleshoot this issue.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello djmrFunnyMan,

I wanted to follow up to see if everything is working fine after reinstalling the Windows. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with this matter.

Regards,

John Sergio M.

Intel Customer Support Technician

[djmrFunnyMan]

Yes everything is working fine so far after reinstalling windows.

[JohnM_Intel]

Hello djmrFunnyMan,

Thank you for the update; I appreciate it. If there's anything else I can help you with, just kindly let me know to support you, but if the none just let me know for me to properly close this thread.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello djmrFunnyMan,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Regards,

John Sergio M.

Intel Customer Support Technician