GPU lost - The Crew Motorfest

[Dedsec10]

Hello Intel Support Team or @RamyerM_Intel ,

This is regarding to specific Intel graphics i.e Arc A770 which is consistently crashing while gaming and also it is displaying GPU lost which is quite annoying cause there's no other workaround that is left for me to try.

So is there any other way to fix the GPU lost issue rather than enable/disable the Intel graphic device from the Device Manager?

Or it might be related to Windows specific, so do I have to switched/upgrade to Windows 11 so problem can be mixed, maybe? 

Thankyou,
Dedsec10

[AlfredoS_Intel]

Hi Dedsec10,

Thank you for posting in Intel Communities.

To provide you with viable suggestions and determine what is causing the issue, kindly provide the following:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Was the card behaving like this since the start?

3. Are you only experiencing the issue on the Crew Motorfest?

Looking forward to your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Dedsec10,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Dedsec10, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

[AYDJI]

J'ai exactement le même soucis avec The Crew Motorfest je l'exécute avec le launcher UBISOFT CONNECT.

Je viens de télécharger le jeu, je n'ai jamais réussis à le lancer. 

J'était sur une version de pilote INTEL ARC 30.0.XX du mois de Janvier je viens de passer à la version :

Display Adapter(s): Intel(R) Arc(TM) A770 Graphics 32.0.101.6078

Je suis sur un Écran LG UltraGear 34" ( 34GN850P-B ). 

J'ai mit à jour mon Windows rien ne change. 

Vous trouverez ci-joint un rapport fait avec System support Utility. 

J'ai également des soucis avec Forza Motorsport HORIZON 5 que j'exécute depuis Steam

J'ai des freeze d'images répéter au démarrage du jeu. Je dois redémarrer mon Pc pour que le jeu se lance correctement.