GUNNIR A770 PHOTON 16G couldn't update the IFWI (V-BIOS) version

[aowuaaa]

In the early drivers, the ARC graphics card driver started updating the IFWI (V-BIOS) version. I tried using two different brands of HDMI cables, but couldn't update the IFWI (V-BIOS) version. The latest version should be 1068. After communicating with others, it was found that all  GUNNIR A770 PHOTON would encounter this issue.

I have tried many versions of drivers, including the latest 5379, and have reinstalled the system multiple times, but they cannot be updated!

Additional information: GUNNIR A770 FLUX seems to be updated normally, only the PHOTON series will have issues！

[ACarmona_Intel]

Hello Aowuaaa,

Thank you for posting in our Intel communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

• Why are you not able to update the IFWI (V-BIOS)? Are you having any error messages when downloading or installing the IFWI (V-BIOS)?
• If there are any error messages, please provide a screenshot. 
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Aowuaaa, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Aowuaaa, 

We are checking in with you, as we have not heard any response from you. 

Thank you, and have a great day! 

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Aowuaaa, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Communities Notes April 24, 2024

Next Steps: Closing the case of the customer since we still didn't get any response.

Our response:

Hello Aowuaaa, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician