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Game Crash Assassin's Creed Valhalla

fludzilla
Beginner
‎12-05-2022 12:51 PM
2,285 Views

Anyone having issues with constant crashing on AC Valhalla?

 

I have the ASRock Intel Arc A770 OC 8GB

 

No matter what settings I use the game constantly crashes at random.

 

I'm on Win 11 2h22 with the 31.0.101.3802 drivers

 

CPU: Ryzen 5 7600x

RAM: DDR5 - 5600

 

Any advice would be greatly appreciated.

 

 

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Hugo_Intel
Employee
‎01-13-2023 02:30 PM
2,202 Views

Hello fludzilla


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing random issues when playing Assassin's Creed Valhalla.


In order to help with this issue, please let me know the following information:


  1. Run the Intel® System Support Utility and provide us with the log file.
  2. Is there any error message when the game crashes? Or, Does the game close itself to the desktop?
  3. Where did you download the game from? (EPIC, Steam, Ubisoft Launcher)
  4. What steps can be followed to reproduce this issue?
  5. Please share a screenshot or short video showing the issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
‎01-18-2023 12:49 PM
2,179 Views

Hello fludzilla

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 


Best regards,  


Hugo O.  

Intel Customer Support Technician.


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Hugo_Intel
Employee
‎01-23-2023 02:45 PM
2,172 Views

Hello fludzilla


I hope you are doing fine. 


I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.  


Best regards, 

 

Hugo O.  

Intel Customer Support Technician.


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Hugo_Intel
Employee
‎01-25-2023 01:00 PM
2,162 Views

Hello fludzilla


I want to let you know that our driver debug team is currently working on this issue, however, we cannot commit to any outcome or provide an estimated time for resolution at the moment. You can reference Bug Id 18024294216 if you want to follow up on this issue in future cases.


We will now proceed to close this thread, if you have further questions, please open a new question since this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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