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Games freeze for a few seconds when action is happening

Minewar
Beginner
860 Views

Hi,

I got an Arc A770 end of last year, and at that point had pretty big performance problems, as i had an Ryzen 7 2700x, which is not supported.

I now recently upgraded my CPU and motherboard, to accomodate for the Arc A770, but i still have performance problems.

In nearly every game i play the game stutters quite drastically, as well as freezes or lags pretty strong, when some action is happening on screen. This is really frustrating as i bought the CPU and motherboard specifically to improve performance.

Another weird performance issue is the performance tanking, while a single thread of the CPU is at 100% and the GPU at 40%-60%

ReBar is enabled in the BIOS.

 

My Specs are:

Intel i5-12400F

Intel Arc A770

MSI PRO B660-A DDR4

G-Skill DDR4 3200MHz

650W PSU

Windows 11

 

What i tried:

-Uninstalling GPU drivers using DDU

-Trying out older drivers

-Installing the Chipset for the MB

-Completly reinstalling windows

-enabling XMP

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4 Replies
Jean_Intel
Employee
827 Views

Hello Minewar,

 

Thank you for posting on the Intel️® communities. We understand your frustration with the issue you are experiencing, we understand that you expected an issue improvement by upgrading your system with recommended hardware for Arc Products.

 

To have a better understanding of your issue, please provide me with the following:

 

  • What are the games affected by this issue?
  • Are you experiencing the same issue on all the games you have tried?
  • You mentioned that the issue occurs when action is happening, but what do you mean exactly by that statement?
  • What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
  • Provide us with a video showing the issue behavior, as well as the game settings you use.
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the following programs:
    •  Intel System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
827 Views

Hello Minewar,

 

Thank you for posting on the Intel️® communities. We understand your frustration with the issue you are experiencing, we understand that you expected an issue improvement by upgrading your system with recommended hardware for Arc Products.

 

To have a better understanding of your issue, please provide me with the following:

 

  • What are the games affected by this issue?
  • Are you experiencing the same issue on all the games you have tried?
  • You mentioned that the issue occurs when action is happening, but what do you mean exactly by that statement?
  • What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
  • Provide us with a video showing the issue behavior, as well as the game settings you use.
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the following programs:
    •  Intel System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
797 Views

Hello Minewar,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
768 Views

Hello Minewar,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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