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Genshin Impact display problem with A750 8G driver version 5330 to 5379

Toliyakatong
Beginner
2,368 Views

The latest driver 5330 to 5379 leads to display problem everywhere, shown in attach. It's useless to change display options in game. Only back driver version to 5194 can solve the problem.

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7 Replies
ACarmona_Intel
Moderator
2,286 Views

Hello Toliyakatong, 


Thank you for posting in our Intel communities.


To help me further identify the problem and offer you a solution, kindly provide the following details:


  • Does the issue only occur when you try to update your graphics drivers to 5330 and 5379?
  • Please share with us a video of the graphics corruption when you played the game.
  • Was Genshin Impact the only game that was having an issue?
  • Is reverting back to the 5194 driver the only troubleshooting step that you have tried?
  • What is the brand and model of your power supply? This is to check if your PSU meets the Arc graphics requirements. 
  • Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.


We look forward to your response! 


Thank you, and have a great day ahead!



Best regards,

Carmona A.

Intel Customer Support Technician


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KirinI
Novice
2,237 Views

I have the same problem in driver version 5379 and 5382. There are the map coordinates of the location where the problem occurred.

The floor made of sand is gone, becoming transparent, the mountain of left is the same. I can see anything behind them.

 

And It's fixed while I rollback to 5194.

 

There are the same thing in FF14 (Final Fantasy XIV), the surface of the water in the game becoming transparent, I can see anything under the surface of the water clearly. Any surface of the water in FF14, I tested in “Yanxia” and “The Ruby Sea”

 

A770 16G

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KirinI
Novice
2,232 Views

addtion information

Operating System: Windows 11 רҵ 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))

DirectX Database Version: 1.5.1
DxDiag Version: 10.00.22621.0001 64bit Unicode

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ACarmona_Intel
Moderator
2,125 Views

Hello KirinI,


Thank you for posting in our communities.

Please file a new case so that we can properly support you.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Thank you for your understanding, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

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ACarmona_Intel
Moderator
2,125 Views

Hello Toliyakatong, 

 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

 

Thank you, and have a great day! 

 

Best regards,

Carmona A.

Intel Customer Support Technician

 

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ACarmona_Intel
Moderator
2,021 Views

Hello Toliyakatong, 

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,
Carmona A.
Intel Customer Support Technician

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ACarmona_Intel
Moderator
1,927 Views

Hello Toliyakatong, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

 

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