Genshin Impact lag and slow loading - Intel Iris Xe

[0507MAZ]

Since the new update through Intel ARC in september (ver 30.0.101.3111) , i face a very horrendous lag and slow-loading. First and foremost, i apologise since i lack vocab to explain my problems. Its like sometimes it stuttering and my screen flicker for less than a second during loading screen, and it loads slowly. In the game, my game can actually get stuck on a frame and no other way to exit other than forcing shut-down my laptop. I thought the problems were me being in a region of the game where it was quite recent with 'underwater' gimmick but even in the older regions, it still lags like it never before. 

I want to emphasize i played Genshin very VERY smoothly before this update and i was in a medium settings too. Now i tried to lower the settings to 'low' and it still have the exact same problem.

I attached an SSU report below for my laptop.

[Jocelyn_Intel]

Hello, @0507MAZ  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Please, answer these questions to have a better perspective of this issue: 

1. What is the game store where you downloaded the game? 
2. Make sure you have the latest game version. 
3. Does this issue happen only in Genshin Impact or in other games as well? 
4. Have you tried using the latest Intel graphics driver (31.0.101.4826)? The driver version 30.0.101.3111 is very old. 

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[0507MAZ]

Hi! Good news, i just tried updating the latest graphic driver that you gave me and so far it fixed my problem! There is a bit stutter when i play Genshin at first but after a few minutes, it seems to be smoothly running. I must say, i did not expect the driver to be outdated since the Intel ARC does not able to detect any update. Lately, it does always gave me a notification on, Im gonna paraphrase it based on what i remember, "Driver timed out. Cant find any driver updates".

I dont know if it was supposed to detect an online update or it just scan through my laptop for any manually downloaded driver like I did for the latest one you gave. 

Anyways, I am grateful for the help. Although i must say im not 100% convinced if this problem wont happen again since it has happened twice for me now. Well, if it ever happens again, i will search for the latest driver and update it manually. If i cant fix it, I will come back here.

Again, thank you for the information on the new driver.

[Jocelyn_Intel]

Hello, @0507MAZ  

Thank you for your reply, I am glad to hear that your issue was fixed. 

Please be aware that if you have a laptop, we recommend using the driver software (including their driver assistant tools) provided by your System Manufacturer to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. 

In cases like this, you can try the latest generic driver available and find it in the Download Center but it is always recommended using the driver assistants and drivers provided by your Manufacturer.

In other matters, I would like to ask if you prefer me to follow up on this thread just to make sure the issue is gone for good or if is still there. Please let me know. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[0507MAZ]

Hi! Its okay. So far, there seems to be no issue. You can close the thread, and if anything comes up in the future, I will make a new thread referring to this thread, that is if its the same issue. 
Thank you for your help. It means a lot to me that i get to play my game again with no issue. 

[Jocelyn_Intel]

Hello, @0507MAZ  

Thank you for your reply. 

Sure, I am glad I could help you with this issue. 

This thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post. 

Have a great weekend. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.