High power consumption when A750 is Idle

[aurora2]

I tried to set the bios according to the official example. ( official example: High Power Consumption when Intel® Arc™ Graphics Card is Idle  )

But it's useless to do!

Its minimum power consumption not less than 40W, even if I set the screen to 1920x1080&60hz or lower.

I'm not sure where the problem is, so I asked ASUS tech support, this is their response:  "Upgrade bios and me firmware to the latest version"

Screenshot of original email:

I checked my system again, I can be sure that my configuration is correct and updated ME&BIOS to latest version.

I search for relevant content in the list of issues, or search on Bilibili/YouTobe, but there isn't any successfully resolved case, this makes people suspect that the power consumption problem cannot be solved.

1. Has this issue been raised with the engineer?
2. When can a meaningful solution be launched?

[aurora2]

sys info

[Hugo_Intel]

Hello aurora2

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing high power consumption with your Intel® Arc™ A750 Graphics.

I see that you already tried the recommended troubleshooting steps. Since the issue persists, allow me to check with our team about the information related to this issue. I will post back once I have an update for you.

Best Regards,

Hugo O.

Intel Customer Support Technician

[Hugo_Intel]

Hello aurora2

Thank you for your patience. After checking the information provided, we would like to inform you that there is no ideal power draw at Idle or ideal temperature.

The max temperature under load is 90C before GPU starts throttling and the power draw and typical workload 225 Watts. In this case, this behavior is expected and under parameters.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello aurora2

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you have further questions.

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[aurora2]

This behavior is expected, do you mean 40W power consumption when idle?

What caused A750 can drop to 10W when idle but A770 can't.

Is the A750 a defective product?

[Hugo_Intel]

Hello aurora2

Answering your questions, these behaviors are expected and do not mean neither GPU is defective as these ranges of power draw when the system is idle have not been defined and there is no ideal power draw set up for Intel® Arc™ Graphics.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello aurora2

Let us know if you have further questions related to this topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello aurora2

I see there are no further questions related to this topic, in this case, we will continue closing this thread. Feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.