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Hogwarts Legacy ARC A770 16Gb memoli beogeu

DanSun
New Contributor I
1,787 Views

If you play Hogwarts Legacy game with all graphics options set to high or ultra and ray tracing, it will use a lot of graphics memory. So, if you use more than 10~12 gigabytes of graphics memory, the game will be forcibly terminated or a memory-related error screen will appear. The resolution is 1080p, even with XeSS.

 

AMD CPU 5950X

AUSU Crosshair vii (Bios4901)

X470 Drivers 4.11.15.342

RAM 32gb 3200Mhz (Disable virtual memory)

Windows 11 (22h2)

intel ARC A770LE 16Gb (Drivers 31.0.101.4123)

Resizable BAR On

 

 

https://community.intel.com/t5/Intel-ARC-Graphics/Battlefield-2042-DirectX-memory-issue-on-ARC-A770-gpu/m-p/1454145/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExEVUVNM0gzMThQVEtCfDE0NTQxNDV8U1VCU0NSSVBUSU9OU3xoSw#M1546

 

https://community.intel.com/t5/Graphics/intel-arc-a770-le-16gb-anno1800-game-memory-and-graphics-bugs/m-p/1454301/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TERVVDJMV0NMTURaQkJ8MTQ1NDMwMXxBVF9NRU5USU9OU3xoSw#M113827

 

https://community.intel.com/t5/Intel-ARC-Graphics/Dead-Space-2023-gpu-memory-bug/m-p/1452798/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExETlA0VjNCQVJUTzhHfDE0NTI3OTh8U1VCU0NSSVBUSU9OU3xoSw#M1490

 

This is a report of a related issue that has been reported previously.

This is a bug in the Intel Arc A770 16Gb and is a common problem when using more than 10 to 12 gigabytes of graphics memory.
Graphics driver is the latest version 4123

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4 Replies
DanSun
New Contributor I
1,748 Views

I think I've found the cause of the problem.
My computer has 32 gigabytes of system memory, so I turned off the virtual memory so I didn't use it.
If there is no paging file, the Intel arc graphics card will not be able to use all the memory at 16gb and will only use 10-12gb and the game will force quit.

I do not know the relationship between Windows virtual memory and the graphics memory of the Intel Arc graphics card, but this seems to cause problems with the Intel Arc graphics card.

Intel seems to have to solve the graphics card memory shortage problem even if virtual memory is not used. (Also consider how it uses system memory)

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Jean_Intel
Employee
1,719 Views

Hello DanSun,

 

We understand that you are experiencing issues that the game is forcibly terminated. Thank you for the information provided. 

 

I will proceed to check the issue internally and post back soon with more details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,460 Views

Hello DanSun,

 

Thank you for waiting for a response.

 

After reviewing this matter, we would like to add that we recommend keeping Virtual memory on as the system needs the paging file. Otherwise, you may experience problems running applications and using many Windows 11 features.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,375 Views

Hello DanSun,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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