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Good morning,
I've followed (at least tried) your instructions but I'm not able to gather a CapFrameX report since the freeze isn't letting me play anymore in that area. Another thing that I noticed is that while keeping RTSS and CapFrameX both active the game runs extremely slower, the shader compilation phase is not usually quick but it managed to become a lot slower.
The Arc B580 has been installed alongside a clean Windows 11 installation, currently running lates WHQL driver (32.0.101.6256).
There's a few things to talk about, since it's not only the freeze issue.
All of the problems described have been reproduced many times by me, regarldess of the graphics settings.
I've tried to:
- disable Raytracing;
- reduce the leafs quality (from Ultra to Medium/low);
- reduce cloud and fog (from Ultra to Medium/low);
- reduce rendering distance (from Ultra to Medium/low).
Tried with both Upscaling technologies and without anything (now running with XeSS Ultra Quality at 1080p).
Honestly I thought it would run better on the B580, at Ultra settings I've seen the fps drop to 40 in some areas, and after tweaking it a bit I've managed to stay around 50-55fps, but bad frame drops still persists.
The most problematic cases of frame drops (as low as 10-15 fps) happens when changing area, for example going out of the castle, or viceversa, after 5-6 seconds it goes back to running "regularly".
Changing area will also trigger the freeze, even if done via quick travel, and the only thing I can do is rebooting the system from the power button, since I can only hear the music (only the bgm) and the system will not react to any inputs (ALT+F4, ALT+TAB, CTRL+ALT+CANC, CTRL+ALT+FINE).
This folder contains the logs I've managed to gather.
Please let me know if you need any other information or if you think there something more to try to resolve the problem.
Thanks a lot.
Have a nice day,
Shanrya
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Hello Shanrya,
Thank you for providing all the necessary details to help us better understand and replicate the issue you're encountering.
Upon further checking the files provided, it seems that your Arc Driver is outdated. With that being said, please perform a Clean Installation of the latest Driver, 32.0.101.6449_101.6256 WHQL Certified.
Kindly let me know if the issue persists.
I look forward to your response!
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hi Robbie,
I've followed your instructions and used DDU to remove the previous version and install the last one available on the site.
Tried Hogwarts Legacy a bit, few minutes actually, the game is still showing the same problems as before (the system froze, bad performance).
Have a nice day,
Shanrya
P.S.
SSU attached
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Hello Shanrya,
I don't have an answer at this moment, but I'll investigate it and get back to you as soon as possible. I'm going to look into the issue further.
Randy T.
Intel Customer Support Technician
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Hello Shanrya,
Thank you for your response earlier. Since the previous driver did not address the issue that you're encountering, I would like you to try the latest driver, 32.0.101.6458_101.6257 and perform a Clean Installation to avoid any errors.
I look forward to your response!
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hello Robbie,
updated the driver with a clean install.
I've tried the game and to just be able to actually start the game (past the save selection) has required me 4 attempts, because the first three attempts all ended with the freeze in the loading screen.
I've gathered these logs.
Shanrya
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Hello Shanrya,
Since the latest driver did not work, I would need more time to further investigate the issue that you are experiencing. I will get back to you once I have an appropriate resolution.
I sincerely appreciate your patience and understanding.
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hello Shanrya,
Thank you for patiently waiting. To further investigate and replicate the issue, please answer the following questions:
- What digital distribution service are you using to play Hogwarts Legacy?
- Is the game crashing, or is it just freezing and experiencing poor performance?
- Kindly share your game settings, a screenshot of the settings if possible.
- Is Resizable BAR enabled in the BIOS?
I look forward to your response!
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hello Shanrya,
Thank you for your prompt response and for providing the details being requested. With that being said, I will now further investigate the issue and will get back to you once I have come up with an appropriate resolution.
Again, I sincerely appreciate your patience and understanding.
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hi,
just wanted to let you know that I've updated the drivers that were released yesterday (clean install).
Needed 3 attempts to start the game:
- the first two the game froze in the loading screen past the saved game selection;
- the third actually let me play for 30 minutes without freezing, but performance were bad as always.
Thanks,
Shanrya
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Hello Shanrya,
Thank you for your response. I understand that with the newest driver, the issue still persists. I would like you to kindly generate a new CapFrame X log with the new graphics driver so that we may compare it from the previous log that was provided.
I look forward to your response!
Best Regards,
Robbie R.
Intel Customer Support Technician
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Hi Robbie,
logs attached.
I'd like to say that after the last update seems that something has improved a little, for example before this update when I was running CapX and the game was compiling the shaders the pc was extremely slow, the progress bar wouldn't even update. Now it just goes smooth, and in game seems that some progress has been made, but the freezes and the framedrops still persists.
Shanrya
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Hello Shanrya,
Thank you for sharing the new CapFrame X Log. I'm glad to know that with the latest drivers, some of the issue being encountered from the previous drivers has subsided, however, some issue still persists. With that being said, I will now further investigate the issue more and will get back to you once an appropriate resolution is available.
I sincerely appreciate your patience and understanding as we address the issues being encountered in Hogwarts Legacy.
Best Regards,
Robbie R.
Intel Customer Support Technician
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have you been able to reproduce the issue?
Shanrya
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Hello Shanrya,
Please check your inbox, as I will be sending you an email shortly.
We appreciate your patience and cooperation in resolving this issue. Your feedback is crucial in helping us diagnose and address the problem effectively. If you have any additional information or logs that might be helpful, please feel free to include them in your response.
We are committed to ensuring you have the best possible gaming experience and will continue to work with you to find a solution. Thank you for your understanding and support. We look forward to assisting you further.
Best Regards,
John S.
Intel Customer Support Technician

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