Horrendous performance fortnite

[Benjileopold]

On my intel nuc x15 arc a730m i7 12700h laptop fortnite run very poorly, even my ancient 8th gen i5 and gtx 1060 could run it better on dx performance mode. On this intel laptop though performance is atrocious, constant lags to 30 fps and very unstable gameplay, I've been using it for more than a year and it is still trash. I've tried dx 12 but it is even worse cuz laptop only can run 140 watts sustained, when i use dx12 all that power goes to gpu and cpu manages to get only 20 watts. But when i use dx11 performance mode cpu can run on 40 watts stable and even then game is very laggy. How come this monster of a gpu with so many transistors is worse than gtx 1060 from 8 years ago, mind boggling.

[DeancR_Intel]

Hi Benjileopold,

Thank you for posting in the Community!

Apologies for the delay on my response.

Please make sure you provide the following basic information when reporting a bug:

1. What is the graphics driver you are using?

• Confirm you are using the latest WHQL graphics driver available (let us know the exact driver version you are using).
• A clean driver installation using DDU in safe mode is recommended. Follow this link for instructions.
• You could also test using the latest Beta driver. Our Beta drivers go through all Intel quality assurance processes and are safe to use for evaluation.

Let us know if you have other questions.

Best regards,

Dean R.

Intel Customer Support Technician

[Benjileopold]

I'm on latest drivers, but it doesn't matter, it's been like that for more than a year since a bought this piece of trash, no wonder intel is dieing, they can't make good products, 2022 product is worse than cheap 9 year old nvidia card

[Benjileopold]

Also disabling undervolt is the dumbest decision ever, the only thing that helped intel processors, intel can't compete with amd, intel need 70 watss for same performance as amd on 30 watts

[Jiogo12]

this business that it can't compete doesn't exist, amd is already consolidated in the market.....

intel does have all the capacity to optimise this first generation arc, they have improved absurdly from launch to the present, but I expect that these cards will only be properly optimised and compatible probably between the end of 2026 and the end of 2028.

In my case, I'm more worried about how long they'll maintain active support, after all, battlemage will be released in 2025.

you bought a gpu from a company that entered the gpus competition for the first time against two giants, don't blame intel, blame yourself, so WAIT

programmers are working to improve the boards.

[DeancR_Intel]

Hi Benjileopold,

Apologies for the delay on my response. If you have a game or app that is not performing as you would expect then we need to know it. However slow performance is very subjective.

Numbers and statistics speak a universal language so when submitting your bug to Intel try capturing the following information:

1. Describe the performance issue as best as you can.

• Per example: FPS drop when entering ‘x’ or ‘y’ section.

1. Provide screenshots or describe the graphics settings used in-game.

• Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.

1. Submit CapFrameX capture data (.json files) reproducing the issue. 

• Capture data at least 3 times to define a good performance baseline.

About CapFrameX

This is a 3rd party tool for frametimes capture and analysis based on Intel's PresentMon. The overlay is provided by Rivatuner Statistics Server (RTSS).

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Hi Jiogo12,

This is noted however to avoid confusions, you may create a new thread with regards to this concern.

Best regards,

Dean R.

Intel Customer Support Technician

[Benjileopold]

I dont see any attached files here, also it is not subjective, if my 8 year old laptop card was more stable in fortnite that this hot mess of a card how is it subjective, on performance mode setting in fortnite on my intel nuc x15 arc730m laptop frames are dropping to 20 and 30 during gameplay, it is not stable at all and the card is 80-85% loaded where as old gtx 1060 max -q was like at 60% , so this massive new intel is not only consumes more energy it is also bad framerate, complete waste of that gigantic die area, i think it's much better as a heater than processing information and graphics

[Benjileopold]

here is json file, 

[Benjileopold]

here  is json

[DeancR_Intel]

Hi Benjileopold,

I would like to ask for the screenshot of your game setting. Also, are you using Epic game platform?

Best regards,

Dean R.

Intel Customer Support Technician

[Benjileopold]

I can tell you my settings, performace mode settings with everything on low, meshes low, view distance far, chapter 2 remix, full hd but 3d resolution 60%. Even on my old laptop i played full hd with 100% resolution, smh

[DeancR_Intel]

Hi Benjileopold,

I understand that but to further investigate this matter, please provide a screenshot of the graphics settings of the game.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Benjileopold,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[Benjileopold]

[DeancR_Intel]

Hi Benjileopold,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Benjileopold,

I would like to ask for the following:

1. Game Mode: Could you let me know which specific game mode you are playing (e.g., battle royale, etc.)?
2. Driver Update: Please update your graphics driver to the latest version (Intel® Arc™ & Iris® Xe Graphics - Windows*). You can download it from the official website or through your device's update utility. Apply clean installation as well Clean Installation of Intel® Graphics Drivers in Windows*.
3. CapframeX Files: I need you to capture performance data using CapframeX with 3 json files. Here’s how:

• Use the same settings you provided earlier (please refer to the screenshot on your previous post).
• Start CapframeX when you get boarded in the battle bus.
• Record at least 2 minutes of gameplay for each of the 3 runs.

Once you have the CapframeX files, please send them here for further analysis. Provide an SSU as well.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Benjileopold,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Benjileopold,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician