Hello CharisP,
Thank you for posting in Intel Communities.
To better understand the issue and offer an effective solution, please provide the following key information:
1) Can you confirm if this is the actual system device you are using?
2) Kindly share screenshot of your game settings.
3) Where to obtain this game (Steam, Epic, etc.) in case we need for issue replication?
4) Can you share a short video clip showing that the Frame Generation refuses to activate unless you switch to FSR instead of XeSS?
5) Additionally, I highly appreciate you sharing your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click Save (.txt)
- Attach the SSU log file as you reply.
I look forward to your response, so I can proceed with further checking.
Best regards,
JeanetteC.
Intel Customer Support Technician
