Indiana Jones and the Great Circle - Low GPU Usage - Intel Arc B580

[rahad2112]

many location of this game gpu uses 70% . please fix this issue . last driver update did not fully resolve the issue . please check again and fix the whole game gpu ulitization issue

[ACarmona_Intel]

Hello rahad2112,

Thank you for posting in our communities.

May I know if the issue started the first time that you played Indiana Jones and the Great Circle?  And also, what is the brand and model of your power supply? This is to check if your PSU meets the Arc graphics requirements. 

Furthermore, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, etc.

To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[rahad2112]

sir my english is not good enough but i can try to explain my issue with this game {indiana Jones and the Great Circle}.First of all when i start the game it runs well and gpu usage is 85-90% . i got smooth gameplay. this game there are many places where i have to finish my story misson like Giza, Peru, Nepal Mountain, Shanghai.. All these places when i continue my gameplay all are okk and my gpu usage is 99% and i got good fps . But when i start my game in sukhothai area my gpu usage only 60-70% and my fps shows 35-40. i am telling you again in this game my whole gameplay is quite smooth and well .but only one place name sukhothai i face low gpu usage and low fps drop .. i tried some things according to youtube video to fix the gpu usage in the whole area sukhothai but can not fix this . My question is if intel last driver update fix the vram usage on this game why i face low gpu usage on whole area of sukhothai  . 

i am using the crack version of this game which is fully updated and patch fixed. I also added that same version of this game when i played with nvidia 4060 all was ok and gpu usage was ok and fine . But my current gpu b580 with this game i have found this gpu low usage issue in sukhothai whole area. i really don't think it happens for crack version of this game because i tested this game on nvidia 4060 also . So please check the area i mentioned you named sukhothaiand check yourself are you facing any issue or not. 

My Power supply is Antec 650watt 80+ bronze certified. My os is Windows 11 (23H2). My driver is the lastest version 32.0.101.6257 |

If you face any problem to know my issue of this game next i will added the gameplay of indiana Jones and the Great Circle and point out the issue so that you can understand the exact issue . Thank you .

 

[ACarmona_Intel]

Hello rahad2112,

Thank you so much for a very detailed response.

For our next step, please try to clean install your graphics driver using DDU, then install again our latest driver: 32.0.101.6458/32.0.101.6257.

By the way, have you already enabled the Resizable BAR on your system? If not, please enable it since Resizable BAR will enhance the performance of your Arc B580.

Here's a guide on how you can enable the Resizable BAR:

• What Is Resizable BAR and How Do I Enable It?

If the issue still persists, please share with me the following files below so I can deeply investigate our issue.

1. CapFrameX  data so I can thoroughly analyze the fluctuations.

2. A screen recording showing how to replicate the issue. Please don't forget to show your game settings.

Best regards,

Carmona A.

Intel Customer Support Technician

[rahad2112]

First of all , i did not get any solution yet. I have tried all the task you have mentioned but it did not solve the problem . so uninstall the driver and install clean updated driver is not the actual solution i think .. In my opinion its the driver optimization issue . In previous driver intel already mentioned that the issue was solved already . But actual i think that its not .So please ask your game tasting team again and tell them to test the game again . If they do not find any issue what i have mentioned about this  game then just give me any proof that intel have fixed the issue of the game .. Because i have tested the game already and many times but issue still remains. i told you already that many of us are facing the same issue with this gpu b580 arc. When the nvidia user test the game its all ok and fine . if you do not get my point just assure me ,  next time i will give the screen recording proof . so please do not waste time to tell me reinstall the driver again .. and other things of resize bar on . I already did everything  but did not get the solution so  i think its gpu driver optimization issue .So double confirm if the game testing team have already solved the problem or not .If they actually have solved please give me any video proof of this game. I have contacted many intel arc b580 users who were playing this game but all of them were facing the same problem which i mentioned in the last sms . so please investigate this very carefully.

I am adding my last sms where i told the issue of this game which was not solved yet by intel ..  here my last sms just check

sir my english is not good enough but i can try to explain my issue with this game {indiana Jones and the Great Circle}.First of all when i start the game it runs well and gpu usage is 85-90% . i got smooth gameplay. this game there are many places where i have to finish my story misson like Giza, Peru, Nepal Mountain, Shanghai.. All these places when i continue my gameplay all are okk and my gpu usage is 99% and i got good fps . But when i start my game in sukhothai area my gpu usage only 60-70% and my fps shows 35-40. i am telling you again in this game my whole gameplay is quite smooth and well .but only one place name sukhothai i face low gpu usage and low fps drop .. i tried some things according to youtube video to fix the gpu usage in the whole area sukhothai but can not fix this . My question is if intel last driver update fix the vram usage on this game why i face low gpu usage on whole area of sukhothai  . 

i am using the crack version of this game which is fully updated and patch fixed. I also added that same version of this game when i played with nvidia 4060 all was ok and gpu usage was ok and fine . But my current gpu b580 with this game i have found this gpu low usage issue in sukhothai whole area. i really don't think it happens for crack version of this game because i tested this game on nvidia 4060 also . So please check the area i mentioned you named sukhothaiand check yourself are you facing any issue or not. 

My Power supply is Antec 650watt 80+ bronze certified. My os is Windows 11 (23H2). My driver is the lastest version 32.0.101.6257 |

If you face any problem to know my issue of this game next i will added the gameplay of indiana Jones and the Great Circle and point out the issue so that you can understand the exact issue . Thank you .

[ACarmona_Intel]

Hello rahad2112,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

[rahad2112]

First of all , i did not get any solution yet. I have tried all the task you have mentioned but it did not solve the problem . so uninstall the driver and install clean updated driver is not the actual solution i think .. In my opinion its the driver optimization issue . In previous driver intel already mentioned that the issue was solved already . But actual i think that its not .So please ask your game tasting team again and tell them to test the game again . If they do not find any issue what i have mentioned about this  game then just give me any proof that intel have fixed the issue of the game .. Because i have tested the game already and many times but issue still remains. i told you already that many of us are facing the same issue with this gpu b580 arc. When the nvidia user test the game its all ok and fine . if you do not get my point just assure me ,  next time i will give the screen recording proof . so please do not waste time to tell me reinstall the driver again .. and other things of resize bar on . I already did everything  but did not get the solution so  i think its gpu driver optimization issue .So double confirm if the game testing team have already solved the problem or not .If they actually have solved please give me any video proof of this game. I have contacted many intel arc b580 users who were playing this game but all of them were facing the same problem which i mentioned in the last sms . so please investigate this very carefully.

I am adding my last sms where i told the issue of this game which was not solved yet by intel ..  here my last sms just check

sir my english is not good enough but i can try to explain my issue with this game {indiana Jones and the Great Circle}.First of all when i start the game it runs well and gpu usage is 85-90% . i got smooth gameplay. this game there are many places where i have to finish my story misson like Giza, Peru, Nepal Mountain, Shanghai.. All these places when i continue my gameplay all are okk and my gpu usage is 99% and i got good fps . But when i start my game in sukhothai area my gpu usage only 60-70% and my fps shows 35-40. i am telling you again in this game my whole gameplay is quite smooth and well .but only one place name sukhothai i face low gpu usage and low fps drop .. i tried some things according to youtube video to fix the gpu usage in the whole area sukhothai but can not fix this . My question is if intel last driver update fix the vram usage on this game why i face low gpu usage on whole area of sukhothai  . 

i am using the crack version of this game which is fully updated and patch fixed. I also added that same version of this game when i played with nvidia 4060 all was ok and gpu usage was ok and fine . But my current gpu b580 with this game i have found this gpu low usage issue in sukhothai whole area. i really don't think it happens for crack version of this game because i tested this game on nvidia 4060 also . So please check the area i mentioned you named sukhothaiand check yourself are you facing any issue or not. 

My Power supply is Antec 650watt 80+ bronze certified. My os is Windows 11 (23H2). My driver is the lastest version 32.0.101.6257 |

If you face any problem to know my issue of this game next i will added the gameplay of indiana Jones and the Great Circle and point out the issue so that you can understand the exact issue . Thank you .

[ACarmona_Intel]

Hello rahad2112,

Thank you for a very detailed response.

And I appreciate that you have tried the troubleshooting steps that I have provided.

As of now, we are currently still investigating the issue and working towards making a solution.

For our next step, please provide your  CapFrameX data so I can thoroughly analyze the fluctuations and also a screen recording of the game showing the issue and the game settings that you have used so I can replicate the issue in our lab.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello rahad2112,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[RandyT_Intel]

 Hello rahad2112,

I just wanted to follow up to see if you have the information requested by my colleague regarding CapframeX and recording. This will help us further investigate and identify the root cause of the issue, allowing us to better support you. Your feedback is invaluable in helping us determine the next best course of action.

Please let me know if you have any thoughts or if there's anything else you need from us.

Looking forward to your response!

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello rahad2112,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician