Inte graphics overscan issues

[CD7]

Hello,

I am having overscan issues with a new 4K monitor I just purchased (an Acer VG271KL). I have tried updating my graphics driver and tried installin the latest and the beta versions of the Intel Graphics command center. Nither version of the command center allows me to alter the scale setting to fix the overscan. There are no monitor setting to adjust it and I have tried a reset on the monitor. I have tried 3 different HDMI cables with no change. The only thing that seemingly makes any difference is lowing the resolution to 1080p or changing the refresh rate to 30 instead of 60. Either of those changes however, cause the color to break on the monitor causing it to look washed out and undersaturated (changing the color settings helps but does not fix this). Is there some solution to this overscan issue or is my monitor just incompatable with the intel Arc A370M card?

*This monitor works fine with my computer with an nvidia 3070Ti

[JedG_Intel]

Hello CD7,

Thank you for posting at Intel Community Forum

For me to properly address this concern, please share the following details:

1.Are you using a docking station?

2.What is the make and model of the monitor?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

We hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello CD7,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello CD7,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician