Intel ARC A750: Issues with games "The King of Fighters XIV"

Monty · ‎07-22-2023

Hello,

Previously tried to resolve mi issues using Intel's Discord support but no one solved my problem, I hope to receive help using this forum.

Hardware:

- CPU: Ryzen 3700X

- GPU: ARC A750

- MB: ASRock B450M Steel Legend (Bios Updated)

- RAM: 32GB

Actually I have some problems with the Next games:

-The King of Fighters XIV (OpenGL): Graphical artifacts, poor colors and the most part become black, lines appears rounded the different sprites.

DeividA_Intel · ‎07-24-2023

Hello Monty,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Arc™ A750 Graphics.

In order to better assist you, please provide the following:

1. Can you take a video or pictures of teh issue?

2. What is the operating system installed, as well as the version and build?

3. Was the game working properly before?

4. What is the BIOS version installed?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎07-27-2023

Hello Monty,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

Monty · ‎07-27-2023

Hello Deivid,

In order to better assist you, please provide the following:

1. Can you take a video or pictures of the issue? Attached. As you can see in the video all menus and game has a poor quality of colors and very similar problems with other OpenGL games and emulators that use OpenGL as Native API. (I used to use a GTX 1050Ti with the games and no problems.)

2. What is the operating system installed, as well as the version and build? Windows 10 Pro. 22H2

3. Was the game working properly before? I used to use a GTX 1050Ti with the games and no problems. but with ARC A750 I tried all drivers version and nothing.

4. What is the BIOS version installed? ASRock B450M Steel Legend (Bios Updated: 4.60)

I think is a driver issue with OpenGL.

Have a nice day.

DeividA_Intel · ‎07-28-2023

Hello Monty,

Thanks for the information provided. I would like to investigate this issue further, to proceed I would like to confirm the following:

1. Where did you download the game from? Steam, Epic, other?

2. What are the graphics settings that you are using with the game? You can share pictures.

3. Is there any steps that I can follow to replicate this issue?

4. Can you share a picture of the graphical artifacts and lines that appeared with the issues that you mentioned?

Regards,

Deivid A.

Intel Customer Support Technician

Monty · ‎07-28-2023

Hello Deivid,

1. Where did you download the game from? Steam, Epic, other? STEAM

2. What are the graphics settings that you are using with the game? You can share pictures. The game just have basics settings. and yeas I tried all possible combinations. (Video Attached)

3. Is there any steps that I can follow to replicate this issue? I just installed the game and the Issue just exist. (On Nvidia works correctly but in ARC doesn't.) (And Yes I reinstalled the game and Windows OS again.)

4. Can you share a picture of the graphical artifacts and lines that appeared with the issues that you mentioned? Please enter to this YouTube video, compare the colors and brightness, then check my video that I sent on my previously reply, and you can notice how different is the colors and shadows quality in the game image.

https://youtu.be/A5jbPNV78L0?t=478

DeividA_Intel · ‎07-28-2023

Hello Monty,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

Monty · ‎07-28-2023

Thank You Very Much

DeividA_Intel · ‎07-31-2023

Hello Monty,

Thanks for your patience. I am still investigating this issue with "The King of Fighters XIV" and to proceed I would like to confirm the following.

1. Did you try to unistall the drivers using the Display Driver Uninstaller (DDU)? If not, please try this method.

2. Did you try the graphics BETA version? If not, test this driver version.

3. Is this issue present with other games or apps? If so, can you provide a list of the affected games and/or apps?

Regards,

Deivid A.

Intel Customer Support Technician

Monty · ‎07-31-2023

Hello Deivid.

I want to inform recently I did a clean installation of the new drivers (31.0.101.4577) but unfortunately the issue persists.

I don't want to use the beta version of the drivers.

Is this issue present with other games or apps? If so, can you provide a list of the affected games and/or apps? I have issues with other OpenGl apps.

Metal Slug XX: Graphical artifacts and weird lines around sprites. (game)

In some emulator that use OpenGL sprites has artifacts too.

DeividA_Intel · ‎08-01-2023

Hello Monty,

Thanks for the confirmation, I will continue with the investigation and as soon as I have any details I will get back to you.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎08-01-2023

Hello Monty,

I would like to let you know that I am still investigating this behavior. However, I wanted to share that we are investigating the issue with "Metal Slug XX" on your second thread and as soon as we have any details about that game, we will let you know.

Also, please create a new thread for the issue with your emulators so we can concentrate only on that issue and help you further. As soon as I have any information about the behavior with "The King of Fighters XIV" I will inform you.

Regards,

Deivid A.

Intel Customer Support Technician

Monty · ‎08-10-2023

Hello Deivid,

Thank you, I'm still waiting for it.

Have a nice week.

Monty · ‎08-16-2023

Hello Deivid,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4644) but unfortunately the issue persists.

Monty · ‎09-10-2023

Hello Deivid,

I want to inform recently I did a clean installation of the new drivers (31.0.101.4672) but unfortunately the issue persists.

Jean_Intel · ‎10-16-2023

Hello Monty,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Based on this, we will now proceed to close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.

Iftikhar4u7 · ‎11-10-2023

Greetings,

After struggling to find a solution with Intel's Discord support, I'm looking forward to resolving my issues here. Your unique hardware configuration paired with problems in "The King of Fighters XIV (OpenGL)" certainly makes this an interesting puzzle to solve!