Intel ARC A770 Intermittent Ethernet

[Noganite]

Greetings! I am a new proud owner of an Arc A770 (Sparkle Titan OC ed). I know there are issues with things, however, things have been going smoothly with a real exception. Because not many have my configuration and do not all run on Intel CPUs, my issue may be a first. When I installed the GPU and its associative software, my ethernet has decided to be intermittent. There is only one article that explains it is an issue for MSI boards, which mine is. There is no fix for my particular board from MSI and nothing besides the article from Toms Hardware and stated MSI fixed Intel boards with a patch or something. I checked my board on MSIs website and nothing about this issue there; therefore I think I am a first. I also went to the manufacturers website, but nothing was mentioned there either. Currently I am unable to play games and browsing is super slow. This I have tested by restarting router, switching ports on router, turning off all EEE settings in the NIC settings, turned off all power settings for sleep etc. I checked the cable with a cable tester, all green. I am running latest driver ending in 4943. I would like someone to please email me ASAP as I would love to get this solved. I have to have internet and Wifi is way too slow for streaming to YT or Twitch. Rebar is on and was fresh driver install using DDU to remove my other GPU drivers.

Current Mobo: MSI MPG B550 Gaming Plus (AM4, not WiFi ed)

Current CPU: AMD 5800X3D 

Current GPU: Sparkle Titan OC Ed Intel Arc A770

Toms Hardware Article (Mentions only Intel boards, but mine having that issue)

https://www.tomshardware.com/news/intel-patches-stuttering-ethernet-issues-but-its-just-a-workaround-for-now

[Bandit8623]

if msi wont fix i would just get a pci-e nic.  go with an intel one.

https://www.newegg.com/p/14U-00BA-00028?Item=9SIA3XWH0U3955&cm_sp=SP-_-1854457-_-0-_-2-_-9SIA3XWH0U3955-_-][nic-_-nic-_-2

https://www.amazon.com/2-5GBase-T-Network-Adapter-Ethernet-RLihm/dp/B0B48R4QKS/ref=sr_1_10?crid=GE5IVKMLF90U&keywords=intel+nic+2.5&qid=1700271143&sprefix=intel+nic+2.5%2Caps%2C90&sr=8-10

i did some quick searching and it seems there many reports of failing nics on this board.  its a realtek onboard nic.  they are not known to be very good anyways.  intel nics will be much better,  as long as you have an open pci-e slot

[Noganite]

Yeah I would think that would be the easy way out and is an option. Appreciate that, however, this should not be an issue at all...never in my life has a GPU and Driver for it caused my ethernet to do anything. I hope to hear back from a dev or someone about this. I have joined their Disco and reposted this maybe to get their attention a bit easier as this is so 2000 and late XD Forums, first time in one in last 10 years

[Bandit8623]

so if you take the card out it works fine each time?   can you try to force pci-e to pcie v3 vs auto?  

what card did you have in before?

[Noganite]

Been using an MSI GeForce RTX 2070 Super Ventus OC since I got it in 2020. I used DDU to get rid of all the stuff for it in safemode then installed the Intel drivers in safemode. Restarted in safe mode a couple times to be sure nothing weird in that, then I went into normal mode. If I was to swap over, I am sure it would be fine as I have had this same CPU Mobo and the RTX combo no issues since last year before the Arc cards were out. I got this knowing it may have a lot of issues. I am hoping my odd configuration can assist in solving this very limited issue. The NIC is built onboard, RealTek IIRC. The MSI Mobo is here for more of a reference for your and other's eyes; https://www.msi.com/Motherboard/MPG-B550-GAMING-PLUS/support#utility

Also here is link to Discord Post: https://discord.com/channels/554824368740630529/1175247086531379210

[Bandit8623]

ok can you try to force your pci revision down to pcie- 3?

the 2070 is a pci-3 card.  your mobo and arc can both do version 4.  im running the same gpu as you (love my sparkle ) but on an older motherboard @ version 3 pci and have no slowdowns.  

maybe this will temp fix your probs.

"Advanced" BIOS, then go Settings -> Advanced -> PCIe Subsystem Settings to adjust the settings for the PCIe slots.

[Bandit8623 · Accepted solution]

lastly.

download latest drivers here. 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

then unistall your current drivers.  and reinstall with new ones.

[Noganite]

I looked at the drivers you showed in that link after changing what I needed in BIOS as that did not change its behavior and seen one that says it has power savings disabled. Trying that now and will letcha know how it goes! Thank you for helping me and be back soon! o7

[Noganite]

Okay I downloaded the one listed as "Win11 Auto Installation Program (NetAdapterCx) - Not Support Power Saving" and ran that after uninstalling my old driver. Seems a little faster, but over 800 mbps slower than it was before. Nothing I changed physically should have done anything to change the behavior from what it was with my RTX GPU. As mentioned in my OP I only unplugged my NIC when running DDU and the intermittent issue is a known issue on Intel boards, but not mine. Were there any specified settings you did within the configuration of the onboard Realtek NIC? I turned off anything that stated power savings (why is that a thing? .0001 watts used, why save?) I have included pics of my settings relating to power savings. 

[Bandit8623]

open a cmd prompt as admin

try this and see if you have disconnects.  the better option would be to ping your router locally to rule out an isp problem.

typically its 192.168.0.1  or 192.168.1.1  

from command prompt run  ipconfig /all  you can find your gateway here to ping.

if you see any timeouts or huge spikes locally then you may def have a nic problem.  if not it could be your isp or someone in your home downloading or uploading files?  even phones on the wifi backing up photos.  

what are your internet speeds?  download and upload?

[Noganite]

 

Tested using Fast.com I just spoke to family that has the same ISP and it may be an internet issue. I tested my second PC and it is on wifi and the upload is the same result as this and the speed down is a little slower. Issue is that low upload should be at the same level as the download; synchronous 1Gpbs and normally it is. This may be the best form of coincidence as the issue cropped when I installed the new GPU; same time. I will find out tomorrow if it improves or what not, to see if it is an issue. I appreciate the assistance and will get back to ya on the forum tomorrow (still early Friday eve for me). I so want Intel to succeed and am willing to get the adopter "tax" to assist! Kudos to you and talk to ya tomorrow! 

[nisan]

thank you for given latest drivers got the solution 

[Noganite]

Turns out it was an internet issue. I will say though, if it is not an internet issue for someone, the things you showed and helped me to do to resolve it, you need more kudos! I think these steps can help out and I appreciate the assistance. If I have anything else come up, I shall post it in the forums. Have a great weekend!

[Bandit8623]

Glad you are working!  have a good weekend as well!