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Intel ARC B580 lag spike when shooting in tarkov (Escape from tarkov)

Callenob
Beginner
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I recently upgraded from a rtx 2060 to an B580 paired with an  i5-10600K, I had no issues before getting the B580 but after installing it I get heavy lag spikes when shooting in tarkov, when looking at performance tab in task manager nothing spikes in usage when shooting, I am thinking this is an driver or optimization issue from battlestate or Intel. Anyone else have these issues and/or did anyone find a fix for it? (I have good fps and no lag spikes when playing the game, just happens when shooting)

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RandyT_Intel
Moderator
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Hello Callenob,

 

Thank you for reaching out to us regarding the issue you’re experiencing with your graphics and game performance. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

 

  1. Can you please run the System Support Utility (SSU) and share the logs with me? 
  2. How did you perform the last graphics update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver? 
  3. May I know the origin of the game (e.g., Steam, Epic Games, etc.)? 
  4. Have you updated the game version or any related applications recently? 
  5. What troubleshooting steps have you tried so far to fix the issue? 
  6. Could you provide screenshots or recordings of the issue so I can clearly see what’s happening?

 

In addition, can you follow this link and scroll down to performance issue: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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RandyT_Intel
Moderator
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Hello Callenob,


I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 


Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

  

Best regards, 


Randy T. 

Intel Customer Support Technician 


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Callenob
Beginner
333 Views
Oh sorry, I’ve been busy. I’ll get on it as soon as I have my pc available again, I’m away working for a few weeks now.

Please bear with me and I’ll get all the information needed when I’m back!
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RandyT_Intel
Moderator
247 Views

Hello Callenob,


I will proceed with closing this ticket. Please note that this case will no longer be monitored. 


If you have any new questions or inquiries, kindly submit another ticket or you may use this thread as reference so we can easily get back to you, and we will be happy to assist you. 

 

Best regards, 


Randy T. 

Intel Customer Support Technician 


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