Intel Arc 770 RGB Issu

[Lekto4]

Hello everyone,

I have a problem with my 770. I wanted to change the color of the card to match the rest of the fan colors. Everything works using the Intel RGB Control application, but when I reboot, the colors are frozen and when I run the software to control the color, they tell me to connect the USB cable. I then uninstalled the software but when I reinstalled it, I got this message :

"No Intel Arc 770 Graphics card is currently detected. Please ensure the I2C cable is connected properly.

The Intel Arc RGB Controller requires that a Intel Arc 770 Graphics card is installed in this computer"

I connected the cable to control the rgb to a USB port on the motherboard.

I uninstalled the drivers and reinstalled, changed the PCIe of the graphics card, changed the USB hub but nothing, impossible to change the color or even to be recognized by OS

The card is still working fine, no problems whatsoever.

Any ideas for the color?

Sincerely

[ACarmona_Intel]

Hello Lekto4,

Thank you for posting in our communities.

For a possible solution, please follow the steps outlined on both links below:

• How Do I Use the Intel RGB Controller to Configure the Intel® Arc™ A770 Graphics Limited Edition Card’s LEDs?
• RGB LED Lighting Issues with Intel® ArcTM RGB Controller

Note: If you have already tried some of the steps that are being provided in the article, you may skip them.

And if the issue still persists, please share with me your SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[Steve_rogers24]

It sounds like the RGB control issue is related to the connection or software. Since the card works fine otherwise, try the following:

1. Check USB connection: Ensure the I2C cable is securely connected to the correct USB header on the motherboard.
2. Update firmware: Check for any firmware updates for both the Intel Arc card and the motherboard.
3. Use another RGB control software: If Intel RGB Control continues to fail, you could try third-party RGB control software compatible with your system.
4. BIOS update: Updating the motherboard’s BIOS might help resolve compatibility issues with the RGB control.

[Lekto4]

Hello,

I've just carried out all the steps again, but to no effect.

I'll find my SSU report

I hope you can help me,

Best regards,

Lekto 4

[Lekto4]

I didn't connect the cable for managing the LEDs to my PC, as I forgot to do so during the test. Should I plug it in?

[ACarmona_Intel]

Hello Lekto4,

Thank you so much for the response.

Yes, it needs to be connected.

Here's the instruction on how to connect the RGB controller with an Intel® Arc™ A770 Graphics:

• How Do I Connect the RGB Controller with an Intel® ArcTM A770 Graphics Limited Edition Card?

Please let me know the result once you have connected the cable.

I look forward to your update!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

Regarding your case, we are following up to check if you have any updates or questions for me.

If yes, please let me know; I'd be happy to hear it out.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[Lekto4]

Hello,

Sorry, I'm a bit busy at the moment,

I'll take care of it this weekend,

Thanks for your help,

Best regards,

Maxime

[Lekto4]

Hello,

As promised, here is the SSU report for my computer with the cable connected.

PS : BIOS updated

Best regards

Maxime

[ACarmona_Intel]

Hello Lekto4,

Thank you for the update.

It seems that the issue still persists; please allow me time to further investigate the issue.

Once I have an update, I'll immediately get back to you.

Thank you so much for your cooperation and patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

Thank you for patiently waiting on my response.

In order for me to deeply investigate our case, please provide and confirm the following information below:

1. Was the RGB functioning properly before?

2. When did the issue first occur?

3. Is the RGB control cable connected to the USB 2.0 pin header on the motherboard? Please refer to page 39 of the motherboard manual.

Furthermore, I have checked your SSU, and the current graphics driver installed on it was graphics driver: "32.0.101.6083." Kindly update your graphics driver to our latest one: 32.0.101.6297.

I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

I just wanted to know if you have any updates for me or if you already have the information that I have requested in order for me to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

I'm still waiting for your response.

And by the way, if you have any questions or need clarification with my responses, please let me know.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Lekto4,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician