Intel® ARC™ Graphics
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Intel Arc A380 Directx

Sensei_Gojo
Beginner
1,538 Views

Hello i have a problem with my Intel Arc A380 everytime i try to play games like fifa 23 or GTA V my game is closing and says i dont have directx 10/11 

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4 Replies
Andres_Intel
Employee
1,522 Views

Hello Sensei_Gojo, 



Thank you for posting on the Intel communities.  


I am sorry to hear that you are having game crashes with your Intel® Arc™ A380 Graphics, please answer the following questions to have a better understanding:


  • Take a video of the issue.
  • Take screenshots of the game settings.
  • Download, run, save and attach the report for the following tool: 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


You can find the steps on the link: 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html 



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
1,476 Views

Hello Sensei_Gojo,



Were you able to check the previous post?  

Let us know if you still need assistance.   



Best regards,  


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
1,444 Views

Hello Sensei_Gojo,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  



Best regards, 


Andres P.  

Intel Customer Support Technician


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Scruffy
Beginner
1,411 Views

hey, I'm not sure if this thread is still open but I'm having the same issue, with more games than the 2 that were listed.

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