- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello i have a problem with my Intel Arc A380 everytime i try to play games like fifa 23 or GTA V my game is closing and says i dont have directx 10/11
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Sensei_Gojo,
Thank you for posting on the Intel
I am sorry to hear that you are having game crashes with your Intel® Arc™ A380 Graphics, please answer the following questions to have a better understanding:
- Take a video of the issue.
- Take screenshots of the game settings.
- Download, run, save and attach the report for the following tool:
https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
You can find the steps on the link:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Regards,
Andres P.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Sensei_Gojo,
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Andres P.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Sensei_Gojo,
We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Andres P.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hey, I'm not sure if this thread is still open but I'm having the same issue, with more games than the 2 that were listed.

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page