Intel Arc A380 wont boot on multi monitor only shows a dash upon booting

MrUserWeee · ‎10-28-2023

Hello, just wanna ask if anyone solved this?

I recently bought an Arc a380 and upon plugging in HDMI and DP monitor, every time I restart or turn on my pc, VGA Debug LED on my motherboard always turns on and one of the monitor displays a dash and wont proceed to boot. The only work around I did was plugging out my DP monitor and leaving the HDMI in, then it'll proceed to boot then I just plug my DP monitor back in when I'm at my PC lock screen then everything is fine. I hope there's a fix for this its really annoying to be honest.

Current driver I'm using is 31.0.101.4900

Bandit8623 · ‎10-29-2023

You have rebar enabled?

MrUserWeee · ‎10-29-2023

yea rebar is enabled

MrUserWeee · ‎10-29-2023

is re bar the reason?

Bandit8623 · ‎10-29-2023

No. You want that enabled.
Must've something else. I'll let Intel help. Make sure you read the top post and supply the support tool info they request.

Hugo_Intel · ‎10-30-2023

Hello MrUserWeee

Thank you for posting on the Intel® ARC™ Graphics Communites. We know it can be annoying if you have to reconnect the DP cable every time you boot or reboot your system. I will be glad to help you.

I would first recommend a clean installation of the driver 31.0.101.4900 using Display Driver Uninstaller, to make sure there are no leftovers or corrupted files that might be causing problems.

I also recommend that you get into your BIOS and test noting the system with CSM enabled and disabled and check if the same issue happens, this might indicate compatibility issues if the system is able to boot with CSM enabled.

In case the issue continues to happen we would like to get your hardware details from your system and monitors so please share a report from the Intel® System Support Utility and from Intel Graphics Command Center (Intel GCC).

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎10-30-2023

Hello,

I Already did DDU and have CSM enabled and disabled, still happens.

Hugo_Intel · ‎10-31-2023

Hello MrUserWeee

Thank you for sharing the log files with us. From the log files I see the BIOS installed on the motherboard is not the latest version, so in order to ensure the best possible compatibility I would recommend that you go to the motherboard manufacturer's website and update the BIOS to the latest available version.

Also, I see from the reports the monitor connected through DP is an HP V194 whose native connection is VGA so I would like to know if you are using any type of VGA to DP cable or adapter on this connection, please let us know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎10-31-2023

Ah yes the I'm using a VGA to DP on the 2nd monitor..as for the BIOS ill try updating it, ill do a feedback once I have it up

MrUserWeee · ‎10-31-2023

updated to latest bios still happens, could it be the VGA to DP adapter?

Hugo_Intel · ‎10-31-2023

Hello MrUserWeee

In this case, there is a possibility the adapter is the root cause of the issue. I would advise that you try to test the GPU on a native DP monitor without an adapter to make sure whether the adapter is causing the problem. Or you can try a different adapter, however, they often cause issues and since there are so many in the market we cannot guarantee full compatibility with all of them. Sometimes the adapters also use firmware so you might want to take a look at the manufacturer's website and check if they offer any firmware to download.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Hugo_Intel · ‎11-03-2023

Hello MrUserWeee

I wanted to check if you were able to test your GPU with a native DP monitor or perhaps try a different video adapter to determine the cause of the issue you were experiencing. Please let us know your findings or if you need more time to test.

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎11-03-2023

Hello, I don't have a DP monitor right now ,so I cant test whether its really the adapter that's causing the problem. I do appreciate the solutions though but unfortunately looks like I'll just have to keep unplugging my second monitor in this case

Andres_Intel · ‎11-06-2023

Hello MrUserWeee,

Thank you for your response.

I understand that you do not have another DP monitor, by any chance do you have another video adapter model you can test with your current monitor? If so, please let me know the results.

Also, I want to let you know that last week we released a new graphics driver, perform a clean installation to version 31.0.101.4952 with Display Driver Uninstaller (DDU) this is to check if there are improvements. For guidance, you can use How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Keep us informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

Hugo_Intel · ‎11-10-2023

Hello MrUserWeee

Have you been able to test a different adapter with your system or perhaps the latest driver we released? Please let us know the outcome you got.

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎11-11-2023

Hello, I updated to the newer driver still happens, and I haven't tried a new adapter yet

Hugo_Intel · ‎11-13-2023

Hello MrUserWeee

If you think you will be able to test a different video adapter, please let us know so we can provide more time for you to try it out. If you do not have the possibility to get and test a different one let us know as well so we can check this issue with our team and check if there are any other options you can try. It would also be useful if you could let us know the make and model of the adapter you currently have.

In addition, you can also update and re-test with our latest driver recently released version 31.0.101.4953.

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎11-13-2023

Hello

This is the adapter I'm using https://www.aliexpress.com/item/32852760987.html , ill update my drivers once I'm out of the office, ill leave a feedback by then

Hugo_Intel · ‎11-17-2023

Hello MrUserWeee

I checked the video adapter that you are using and it seems there is no firmware required for it to function, however, since no other adapter has been tested so far we cannot discard the adapter is causing an issue. I also wanted to check if you were able to test the latest driver we recommended in our previous post. Let us know the outcome.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Hugo_Intel · ‎11-22-2023

Hello MrUserWeee

I wanted to follow up and check if you have been able to update your driver. There is a latest version recently released version 31.0.101.4972 so please test the latest one instead of the older version we previously shared.

Best Regards,

Hugo O.

Intel Customer Support Technician.

MrUserWeee · ‎11-24-2023

Hello, I've updated to the latest drivers and it still persists.

So I decided to switch back to my RX 570 in this case (since I've had no trouble with it doing a multi screen set up) and have the arc a380 on my other PC(which is running on integrated only) instead, so..... I noticed that after installing all the drivers n stuff on my other PC(has a VGA monitor) using a HDMI monitor, when I plugged it with the VGA monitor using the VGA to DP(because I didn't have a VGA to HDMI), well what do you know it worked. Sooo looks like arc a380 found a new home on my other pc instead.

But even with all the driver updates ,it didn't solve the issue on my main pc where every boot up doesn't go thru and displays a dash on one of the screens instead. I guess you really do need a monitor with display options on what the GPU has rather than using converters.

That and every driver update had really impact on the games I play btw.

Well, thanks for keeping an eye on this issue regardless Intel. Cheers