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Intel Arc A380 wont boot on multi monitor only shows a dash upon booting

MrUserWeee
Beginner
7,153 Views

Hello, just wanna ask if anyone solved this?

 

I recently bought an Arc a380 and upon plugging in HDMI and DP monitor, every time I restart or turn on my pc, VGA Debug LED on my motherboard always turns on and one of the monitor displays a dash and wont proceed to boot. The only work around I did was plugging out my DP monitor and leaving the HDMI in, then it'll proceed to boot then I just plug my DP monitor back in when I'm at my PC lock screen then everything is fine. I hope there's a fix for this its really annoying to be honest.

 

Current driver I'm using is 31.0.101.4900 

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Hugo_Intel
Employee
1,167 Views

Hello MrUserWeee


From what I understand same monitors on another PC work fine with the GPU, right? Even when using the adapter?

Not all adapters are compatible with everything so the issue might still come from there. So you plan to leave the GPU on your other system? If so, Do you want to close this thread or do you want to continue troubleshooting this problem?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,140 Views

Hello MrUserWeee


I wanted to check back on this thread and confirm whether you still need assistance on this issue or if you want to close this topic, please let us know.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,102 Views

Hello MrUserWeee


We have not received a response from you so we will proceed to close this thread, since we understand that the GPU is now working fine on your other system, however, if you want to continue troubleshooting this issue or experience any other, feel free to open a new topic.


Best Regards,


Hugo O

Intel Customer Support Technician.


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