Intel Arc A730M only using 2830MB out of 12GB memory

[Kenzo1]

My game's performance takes a huge dive very often, almost not being able to play. I just bought my laptop and some games it runs ok but some games it just lags HARD. Red dead redemption runs alright for example, but Forza horizon 4 is almost unplayable. I checked the performance tab on Intel Arc Control and it tells me the max memory being used is 2830, while i see the fps counter in the top right not fully utilizing the GPU at 40 fps. I use Intel Arc Control for most of my GPU updates and it should be the latest version. The settings for the game are all in the video, where i show both the gameplay and what it tells me on Arc Control. Hope there's some kind of solution to this other than just updating GPU drivers, cause i tried that and that doesn't fix it.  But as i said, video should show the problem clearly.

[Kenzo1]

UPDATE: It seems the GPU activity is 100% as well as Render activity. though still only using around 3GB of memory. I also tried disabling iris xe graphics and only keep Arc, but then it just runs worse without even having any GPU Usage. Im at a complete loss and its ruining my gaming experience playing Forza horizon 4. Cause again, i can play red dead redemption no problem at all.

[RamyerM_Intel]

Hello Kenzo1, 

Thank you for posting in the communities. We want to further check the issue that you are experiencing on the Forza Horizon 4 game, I can see that there is a lag on the video, I just want to ask, do your game crashes and closes to desktop as well? Since you mention that this is a laptop, may we please know the specific model? It would be better if you can share with us the SSU logs as well so we can be more familiar with your system configuration. I will be waiting for your reply. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello Kenzo1,

I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue.

Ramyer M.
Intel Customer Support Technician

[RamyerM_Intel]

Hello Kenzo1

As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need further assistance, please submit a new question as this thread will no longer be monitored.

Ramyer M.

Intel Customer Support Technician