Intel Arc A750 has intermittent frame drops during gameplay (very noticeable)

[MrLGC]

Hello,

I have been purchasing an A750 graphics card for almost a year and it has been working properly, but recently it has encountered a problem: frequent frame drops while running games, which is very noticeable in Horizon Forbidden West games, and of course, this situation is also present in other games. All of this happened when I installed a new driver (31.0.101.5382 WHQL Certified and 31.0.101.5379).

Operating System: Microsoft Windows 11 Professional (10.0.22631 Build 22631)

Physical Memory (Installed): 24 GB

Processor: 13th Gen Intel (R) Core (TM) i5-13600K

System Type: x64 based PC

Display Adapter (s): Intel (R) Arc (TM) A750 Graphics 31.0.101.5382

Intel (R) UHD Graphics 770 31.0.101.5382

System Manufacturer: Micro Star International Co., Ltd

System Model: PRO B660M-G DDR4 (MS-7D45)

Network Adapter (s): Realtek Gaming 2.5GbE Family Controller # 2 10.54.1111.2021

Disk (s): KINGSTON SA400S37480G 266.77 GB (available) 10.0.22621.2506

ST2000DM008-2FR102 1.22 TB (available) 10.0.22621.2506

WD-BLACK SN770 1TB 665.26 GB (available) 10.0.22621.2506

WD-BLACK SN770 1TB 563.31 GB (available) 10.0.22621.2506

[RamyerM_Intel]

Hello MrLGC, 

Thank you for posting in the communities. May I please know the list of the games where in this issue occurs? This way we can check if there are known issues present. Also, can you please specify the frame rate that you are getting before and after the fps drop occurs? Does it happen on a specific scenario on the game or is it random? This will be valuable with our investigation. 

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello MrLGC, 

I hope everything is alright in your end. As we have not heard a response in the past few days, we will proceed in closing this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Ramyer M.

Intel Customer Support Technician