Intel Arc A770 16GB 1-2 seconds black screen

[DoMBaKiS]

This download installs Intel® Graphics Driver 31.0.101.5594 for Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.
GPU: Intel Arc A770 16GB FE
CPU: AMD R5 3600
RAM: 16GB

Opera GX browser while hardware acceleration is turned ON
I watch youtube and I go into fullscreen mode and the screen goes black for 1-2 seconds than loads (audio stays on) this also happens when I exit fullscreen

[JeanetteC_Intel]

Hello DoMBaKiS,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) What motherboard make and model do you have and its current BIOS version installed?

2) Can you confirm that the "Resizable BAR or Smart Access Memory" is enabled for optimal performance in all applications using Intel® Arc™ A-Series Graphics? *Refer to your system manufacturer's support page to confirm Resizable BAR support.

3) Is this a first-time install with an out-of-the-box issue or has it worked before getting this problem?

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello DoMBaKiS,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. I hope to get the additional details we requested to properly identify the root cause of the issue and be able to share an effective recommendation.

I will wait for your reply

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hi DoMBaKiS,

I have not received any response in the past few days so I will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

Jeanette C.

Intel® Customer Support Technician