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212 Discussions

Intel Arc A770 16GB - Stuttering Issue whilst gaming on multiple titles

Jordan6
Novice
1,600 Views

Hi all, I am experiencing screen stuttering issues whilst gaming on multiple titles. MW2, Total War: Vermintite, Halo Infinite, Battlefield 1 and Overwatch 2 for example.

Equipment:

  • MSI Tomawak B660 motherboard
  • intel 12700k chip
  • Monitor - LG Ultragear 144Hz 1080p
  • Kingston 16GB of DDR4 Ram 3600 MHz.
  • nvme samsung 980 pro ssd.

Things I have tried:

  • The issue is occuring in DX9, DX11 and DX12 titles
  • Enabling ReBar
  • V-sync off and on.
  • Using latest drivers from Intel.
  • Lowering graphics settings.

I have high frame rates, especially on low graphical settings, but then suddenly there is a drop in frames and produces screen tearing and stuttering.

 

Can anyone think of any other solutions to eliminate or mitigate stuttering?

 

 

1 Solution
Carlos_L_Intel
Moderator
1,276 Views

Hi @Jordan6


 I appreciate the information and details. In this case, I want you to please try a couple of things based on the information and reports provided: 

  • Update your BIOS, in case you need help with this step, please contact the motherboard manufacturer for a step-by-step guide on how to do it.
  • If the previous step did not improve the performance please uninstall the previous integrated graphics drivers. 


Best regards,  

Carlos L.  

Intel Customer Support Technician


View solution in original post

11 Replies
Carlos_L_Intel
Moderator
1,436 Views

Hello @Jordan6



Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. 


 In order to assist you can you please help us with the following information: 




Best regards,  

Carlos L.  

Intel Customer Support Technician


Jordan6
Novice
1,391 Views

Hi Carlos,

 

Thanks for your reply.

 

Please find attached the reports as requested. 

 

Kind regards,

 

Jordan 

Carlos_L_Intel
Moderator
1,375 Views

Hello @Jordan6


Thank you for your post and information. In order to continue I want to know a couple of things:

  • Is this the first graphics card you installed on this computer?
  • What launcher are you using?
  • Have you checked if the games are on their latest version?
  • Are you using any adapters or just a straight cable to the monitor?


Best regards,  

Carlos L.  

Intel Customer Support Technician


Jordan6
Novice
1,345 Views

Hi Carlos,

 

  1. Yes this is the first graphics card I've installed. I was previously using integrated graphics with the intel chip.
  2. By launcher do you refer to the OS? I'm using Windows 11. If it's the game launcher, I'm using Steam and Battle.net.
  3. The games are on the latest version.
  4. I'm using a DP cable directly from the graphics card to the monitor.

Thanks for your support and kind regards,

Jordan 

Carlos_L_Intel
Moderator
1,277 Views

Hi @Jordan6


 I appreciate the information and details. In this case, I want you to please try a couple of things based on the information and reports provided: 

  • Update your BIOS, in case you need help with this step, please contact the motherboard manufacturer for a step-by-step guide on how to do it.
  • If the previous step did not improve the performance please uninstall the previous integrated graphics drivers. 


Best regards,  

Carlos L.  

Intel Customer Support Technician


Carlos_L_Intel
Moderator
1,229 Views

Hi @Jordan6


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician


Jordan6
Novice
1,206 Views

Hi Carlos,

 

I don't feel comfortable updating the BIOS, I dont particularly like the risks involved in the process. But I have uninstalled the integrated graphics and the stuttering has disappeared for now!

 

Thanks for your help.

 

Kind regards,

 

Jordan

Carlos_L_Intel
Moderator
1,186 Views

Hi @Jordan6


Thank you for the update. I completely understand, and I'm glad that worked for you. Is there anything else I can help with or would you like me to go ahead and close this threat?



Best regards,  

Carlos L.  

Intel Customer Support Technician


AlHill
Super User
1,183 Views

Sorry to interrupt, but Microsoft just fixed a bug that caused stuttering:

https://www.pcmag.com/news/microsoft-fixes-windows-11-bug-that-caused-games-to-stutter

 

It may be related to your issue.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Carlos_L_Intel
Moderator
1,076 Views

Hello @Jordan6


Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

Carlos L.  

Intel Customer Support Technician


Carlos_L_Intel
Moderator
1,012 Views

Hi @Jordan6


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

Carlos L. 

Intel Customer Support Technician


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