Intel Arc A770 Crashing on Game : Starship Troopers: Extermination

[Tanuki_89]

Specs:

Intel Arc A770

Ryzen7 5800X3D

32GB RAM 

Windows10 - latest as of today

Driver Version - last 6 versions till latest today.   31.0.101.5084/31.0.101.5122

Game: Starship Troopers: Extermination (Steam Version)

Game does start. You can Enter the Game Menu, graphic settings do not matter, from lowest to highest the result is the same.

As soon as you enter a Match the loading screen appears, once the game finished loading it directly FREEZES and after a few seconds C.T.D. crashes every_ time_.

Fatal error: [File:C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] hr failed at C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Resources.cpp:391 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

[NikoBeyer]

I can only confirm this, I have an Acer Predator BiFrost A770 OC

Fatal error: [File:C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at C:\buildWork\9295552041ccd50b\UnrealEngine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Yakisoba_Win64_Shipping
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kernel32
ntdll

[Andres_Intel]

Hello Everyone,

Thank you for posting on the Intel communities. I understand that you are having crashes issue while playing Starship Troopers: Extermination wit your Intel® Arc™ A770 Graphics, I will be more than happy to help you.

This game is in early access. Since it's under testing/development, contact the game developer to report incidents.

Please let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Tanuki_89,

I want to remind you since it's under testing/development, contact the game developer to report incidents.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Tanuki_89,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician 

[NikoBeyer]

Unfortunately, the reaction of the game developer is a disaster, he has received several messages from me via Discord and also via Crashreport and it is not really addressed.