Intel Arc B580 Flashing Screen & double Images

[SthilAintHapnin]

Hello,

I have just assembled a new Intel system and I'm having problems with the GPU causing the screen to flash to black for 5 seconds then come back on. Doesn't matter what I'm doing even just at the home screen. Also have noticed that when trying to watch a video the screen flickers with a double image of whatever is displayed on screen.

I have noticed that when I turn the system off or put it to sleep it makes the problem worse. It makes the screen flicker more often. I have uninstalled the drivers and have done clean install every time and I have the same problem. 

All of my drivers are up to date. Is there something in Bios that I need to change or something? I use an HDMI cable to my monitor and have even tried a DP cable without any change. 

CPU- Ultra 7 265K

GPU- Arc B580

Mobo- Asus B860-I

Ram- G.Skill Trident DDR5 6400 96GB

Windows 11 Pro 24H2 (10.0.26100)

Display- MSI MPG 491C Oled

[RandyT_Intel]

Hi @SthilAintHapnin  , 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you previously performed a clean install using Display Driver Uninstaller (DDU), before using latest version of graphics driver? 
• Have you checked the output source on the monitor to ensure it is set to HDMI configuration?
• Have you tested connecting different monitors to rule out compatibility issues?
• Can you provide pictures of the back panel of your setup so I can check the cable management and assembly?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[SthilAintHapnin]

This is the only monitor I have. It was working fine with the last computer I had. The monitor settings are the same, nothing has changed. I would have to assume it's a compatibility issue with my monitor.  

[RandyT_Intel]

Hi @SthilAintHapnin , 

Can we try this troubleshooting steps, Check if the flickering issue happens inside the BIOS configuration screen (To access the BIOS, check with the motherboard/laptop manufacturer).

If the issue happens in the BIOS configuration screen, it could be a processor issue. Try using the processor on a different known working and compatible system (applies only on Intel® boxed processors). If the issue persists, try updating the BIOS to its latest version. Currently, you have an outdated version dated 10/22/2024. The latest available release on the ASUS website is Version 1207, dated 04/15/2025.

ROG STRIX B860-I GAMING WIFI - Support

Regards,  

Randy T.  

Intel Customer Support Technician  

[SthilAintHapnin]

The screen turning off does not happen in the BIOS. I have updated the BIOS and the screen turning off is still a problem. It no longer gives me a double image on screen when watching a video.  I have no other way to test the CPU.