Intel Arc B580 Hunt Showdown Unplayable due to Lighting issues

[OofBooper]

Graphics Driver Version: 32.0.101.6257

CPU: AMD Ryzen 7 5700X

Game: Hunt showdown full screen low preset

I recently bought an Intel Arc B580 hoping to get a performance boost from my 2060.
It definitely gave a performance boost, but it also made the game unplayable.

When I entered some (not all) buildings there's this really dense bright "fog" that makes it impossible to see 10 meters out from POV. Basically, if I want to play the game and have a fighting chance I would have to avoid anything to do with buildings on Hunt Showdown.
However, if the building in question has some "natural" light going into it like through a hole in the roof or wall, the fog seems to mostly disappear.
Also sometimes, you can't even look into the insides of the buildings, because the "fog" is just so thick.

Screenshots are attached.

[DhannielM_Intel]

Hello OofBooper,

Thank you for posting in the community. I understand you're experiencing issues with dense fog when entering buildings, which makes it difficult to navigate. To assist you better, I have a few questions:

1. You mentioned you previously had an Nvidia 2060. Did you uninstall the Nvidia drivers using Display Driver Uninstaller (DDU) before installing the Intel graphics driver?
2. I see you're using a low preset setting for the game. Could you share a full screenshot of your game settings?
3. On which platform did you download the game (Steam, Epic Games, etc.)?
4. In which game mode does this issue occur?
5. Does this issue only happen when you enter a building, or does it occur in other situations as well?
6. Is the dense fog caused by an in-game grenade, or does it develop on its own?
7. Have you tried reinstalling the graphics driver with a clean installation? Also, have you tried reinstalling the game?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility

Your detailed responses will help us resolve the issue more efficiently. Thank you for your cooperation, and I look forward to your reply.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[OofBooper]

Hi Dhanniel,
Thank you for the reply.

Yes I have ussed DDU to uninstall the Nvidia driver before installing the Intel drivers. 
I have attached a screenshot of the low present settings on my game.
The platform I downloaded the game and play from is steam.

This issue occurs in every game mode. Like I said it's some buildings. The best example would be if you go into the shooting range mode and go into the main building you will see the very dense fog. 

The dense fog is not caused by items like grenades or anything. It just is there only in the buildings for some reason. 
I also tried reinstalling the intel drivers with a clean install and it did not fix the problem.
Neither did reinstalling the game. 

[DhannielM_Intel]

Hello OofBooper,

Thanks for the information.  I will proceed with the investigation on my end and will provide you with an update once I have more information.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello OofBooper,

I am currently working on this issue and need a bit more time to resolve it. Thank you for your patience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[OofBooper]

Hi Dhanniel,

Thank you for working on the issue.
It is my favorite game to play, and why I upgraded in the first place.

Looking forward to a resolution.

Thank you

[DhannielM_Intel]

Hello OofBooper,

No worries at all. We are currently investigating this issue thoroughly. Please give us some more time to complete our checks and investigation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[ElSisso]

Same issue here with the game, the fog and the game sometimes crashes or it has variations on fps, sometimes is 140, sometimes is 60 (CPU bounding), and some textures dont have the correct color. But the fog its the most anoying.

[DhannielM_Intel]

Hello OofBooper,

Thank you for your patience as we worked to replicate the issue you described. Based on the information you provided, we were unable to reproduce the dense fog on the shooting range. To better understand and address the problem, could you please provide a video guide demonstrating how to replicate the issue?

For your reference, here is a YouTube video of our replication attempt: https://www.youtube.com/watch?v=LdnT8vObo7k

Additionally, @ElSisso thanks for sharing your concern as well, please do create a separate thread for this one and one of our representative will assist you as well.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[OofBooper]

Hello Dhanniel,

Your game graphics looks a lot different from mine, I do not know why?
Here is a video of what it looks like from my end.

To clarify, I do not have to do anything to replicate it, it's just constantly there when I load in.
I have also shown my settings again in the same video.
https://youtu.be/M09fvryThMk

Thank you,

[ElSisso]

I have exacly the same as him on the video. Looks like the game its not working with some kind of special-textures. @DhannielM_Intel, could tell us which brand of proccesor u use? Maybe its a problem only with AMD CPUs on Intel Graphics Card

[DhannielM_Intel]

Hello OofBooper,

Could you please confirm if you have enabled HDR in both the Windows settings and within the game? If so, have you tried disabling it to see if that resolves the issue?

Additionally, @ElSisso, thank you for sharing your experience. I would highly recommend creating a separate thread for your issue so that an Intel Representative can contact you directly and provide more organized assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[OofBooper]

Hi Dhanniel,
My monitors do not support HDR, so they were disabled by default both in Windows and in-game.


Thank you,
OofBooper

[DhannielM_Intel]

Hello OofBooper,

I understand. Let me investigate this further, and I will update you with my findings.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi OofBooper,

Thank you for your patience. I have carefully followed the steps you provided, but I am still unable to reproduce the issue on my end. Could you please try updating to the latest driver version, 32.0.101.6559? This time try to used the Display Driver Uninstaller (DDU) to uninstall the driver. Then during the installation, select the "customize installation" option and ensure the "clean installation" checkbox is checked.  . Additionally, try reinstalling the game and clearing the cache folder.

Please see this YouTube link for reference of the replication: https://www.youtube.com/watch?v=paR0ggxYKN0

If the issue persists after these steps, I highly recommend reaching out to the game developer for further support. Thank you for your understanding and cooperation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[OofBooper]

Hi Dhanniel,

I have done everything as instructed in the reply and problem still persists.

Is it possible for you guys to reach out to the Hunt Showdown team?
I feel that the problem will be taken more seriously from the Intel team than from a player.

Thank you,

[DhannielM_Intel]

Hi OofBooper,

It seems that using DDU did not resolve the issue. Let me explore other potential solutions. However, I want to set the expectation that I cannot guarantee we will be able to contact the game developer directly.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi OofBooper,

Thank you so much for your patience. Unfortunately, since we couldn't replicate the issue on our end, we're unable to reach out to the game developers directly. However, I highly recommend contacting them yourself, as they might have additional troubleshooting steps that are specific to your configuration.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi OofBooper,

Since I have not received a response from you, I wanted to inform you that the issue appears to be related to a game. For further assistance, please contact the appropriate game support team directly.

I will be closing this inquiry. If you have any additional questions or need further assistance, please feel free to create a new thread, as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician