Intel Arc a770 XeSS disappearing!

[Talofa]

I'm having trouble understanding what's happening, but XeSS keeps disappearing from the games I play that are supposed to support it. I constantly have to clean and reinstall the arc drivers to make XeSS reappear in the game options. XeSS shows up in my supported games for about a day, and then suddenly the option disappears. Has anyone else experienced this issue, and if so, is there a solution?

[RamyerM_Intel]

Hello Talofa, 

Thank you for posting in the communities. May I please know the game experiences this issue for you? Additionally, may I please know where you are seeing the appearance and disappearance of XeSS? It would also be beneficial to know more about your system so we can check for possible errors. As such, please share with us your SSU logs as well.  I will be waiting for your reply.

Ramyer M. 

Intel Customer Support Technician 

[AlfredoS_Intel]

Hi Talofa,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Talofa, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician