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Intel Arc a770m crashes on Forza Horizon 3 startup

PeterBoard
Novice
3,648 Views

I was wondering if there is a fix or something that can be done to the drivers for Forza Horizon 3?
It crashes at start-up. Two related windows event log entries. I have an Intel NUC 12 enthusiast just purchased last week, with Arc a770m card. 

Forza Horizon 4 and 5 work without issues.

Driver: 31.0.101.5333 (latest WHQL from Intel)

Application Name: Forza Horizon 3
Store: Windows Store (installed via the Xbox Application on Windows)
SSU Report: Attached to this post

Steps to produce the error: Just launch the game, initial loading screen shows up, and then about 5 sec later it crashes

Windows Event log

EventID: 1001

Fault bucket 1458479272076189927, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.OpusPG_1.0.125.2_x64__8wekyb3d8bbwe
P2: praid:OpusReleaseFinal
P3: 0.0.0.0
P4: 5b171431
P5: forza_x64_release_final.exe
P6: 0.0.0.0
P7: 5b171431
P8: c0000005
P9: 0000000001f28dec
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.34ac7d65-c0d2-47a3-90f5-5d97030b1471.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c5a02f94-d22a-4b60-8b50-747a4e40b7bd.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240311_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a27f40b2-44c3-4e46-89cd-2e460c7ad158.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bb16d670-a9bd-4d2d-9391-5202a1fc28b6.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.db58d2bb-d0ee-418e-a2fe-a7140772054e.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.61d81bc4-8547-4692-affa-7a35dbd21bc3.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e8201543-3946-40c5-bd22-036ee5c2c76f.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.OpusPG_647f5ebc5da9de4daaee70ca8e37a8eed52fa92_0ba54731_593c52c8-c92a-4651-b542-ddaaa3270508

Analysis symbol:
Rechecking for solution: 0
Report Id: 2cad6abc-9b92-4415-b0f4-c58a571b4b0b
Report Status: 268435456
Hashed bucket: 13679dd8ae42d9b1743d8f2bac5f20e7
Cab Guid: 0

EventID: 1000

Faulting application name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x5b171431
Faulting module name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x5b171431
Exception code: 0xc0000005
Fault offset: 0x0000000001f28dec
Faulting process id: 0x0x4A80
Faulting application start time: 0x0x1DA7771237FC317
Faulting application path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.125.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.125.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe
Report Id: 2cad6abc-9b92-4415-b0f4-c58a571b4b0b
Faulting package full name: Microsoft.OpusPG_1.0.125.2_x64__8wekyb3d8bbwe
Faulting package-relative application ID: OpusReleaseFinal

I've also added to a post on Forza Forums, about support for Intel Graphics cards (Iris, but I mentioned the Arc a770m as well)
https://forums.forza.net/t/forza-horizon-3-doesnt-run-on-intel-iris-xe/586419/4

1 Solution
PeterBoard
Novice
3,051 Views
The official response from Forza, looks like only Amd and Nvidia cards will work, Intel Arc was not around when it was supported.

https://support.forzamotorsport.net/hc/en-us/requests/567225

Thank you for taking the time to report this issue.

I wish I had better news for you, but unfortunately we no longer actively support Legacy Forza titles.

Limited support is available for matchmaking and leaderboard services; however, access to this functionality is not always guaranteed.

Players who already purchased these items should still be able to download and play them.

We are not able to give out codes for these games or any DLC.

While I appreciate you taking the time out today to write in to Forza Support, we are sadly unable to resolve this request.

If you have more questions on this please reach out to Xbox/Windows support.

View solution in original post

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7 Replies
PeterBoard
Novice
3,603 Views

Testing some other older games I have in Steam as well. For my Arc a770m in the Intel Nuc 12 Enthusiast (I have 32gb ram, 1tb m.2 drive)

Games that work

- Need for speed most wanted

- Need for Speed Rivals

- Need for Speed: undercover

- Need for Speed (2016 version - developed by Ghost)

- Gird 2
- Need for Speed: Hot Pursuit Remastered

- Need for Speed: Unbound

 

Games that crash (Seems like these are all directx 9 / 9.0c games)

- Burnout Paradise: Ultimate Box Edition (gets up to the bit where it creates a license for you as a new player, freezes / crashes, on low and medium settings. On high settings crashes just after you choose Enter Playground / Enter Paradise)

- Need for speed: Shift 2 Unleashed (crashes at start, can't open)

- Need for speed: Shift  (crashes at start, can't open)

- Need for speed: Hot Pursuit (crashes part way through a race)

Edit: So I see that EA games has sales on at the moment, so I've just purchased the "Remastered" versions of Hot Pursuit and Burnout Paradise - downloading now, these Support DirectX 11 - so hopefully that fixes up those games. Other games are on sale at some cheap prices as well, so I grabbed a few other NFS racing games

Edit: Unfortunately the Remastered version of Burnout Paradise also crashes, slightly earlier, when playing the introduction video. Made up a separate post for this.

Need for Speed: Hotpursuit Remastered seems to work fine however.

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PeterBoard
Novice
3,551 Views

ok, so for Burnout Paradise Remastered - I figured out it was the HDR / Auto HDR in Windows 11 that was causing the crash.

If I turn it off, the game loads fine. So there's a tip for anyone.

You can turn off Auto HDR per game in Display -> Graphics -> Select the Game as a work around to keep it on generally.

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PeterBoard
Novice
3,509 Views

I've made an Application Crash Dump for Forza Horizon 3 and uploaded it to Google Drive. I zipped it up as it was 1gb, to around 250mb for someone at Intel to hopefully look at this and work out how to fix the crash.

 

https://drive.google.com/drive/folders/1hzUF9zz_sx_DSkBLrOVV9YmTwRfag4u7?usp=sharing

IndigoNeon
Novice
3,424 Views

I have the same system and the same GPU and I've had this exact problem too.  I've tried various settings and drivers but nothing has worked.  When I was investigating it initially (about 6 months ago) it seemed like it was some kind of permissions issue.  I'd love to see this sorted out.

PeterBoard
Novice
3,395 Views
I have a case open with Intel along with the crash debug file. Hopefully this helps progress it
PeterBoard
Novice
3,090 Views
Intel's response after investigation:

After a thorough investigation, we have identified the root cause of the issue you've been experiencing. It appears that the source of the problem lies within the game itself.

To ensure that this matter is addressed effectively, we recommend that you reach out directly to the game developer for support. They are best equipped to provide the necessary assistance and guidance to resolve the issue.

We appreciate your understanding and are here to assist with any further questions you may have. Thank you for your patience as we worked to diagnose this matter.

I have now posted on the Microsoft Xbox forum to see if we can get any help from the developers:

https://answers.microsoft.com/en-us/xbox/forum/xba_gapp-xbo_gissues/forza-horizon-3-crash-on-startup-intel-arc-gpu/2912f863-1978-443b-a308-9de961593b93
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PeterBoard
Novice
3,052 Views
The official response from Forza, looks like only Amd and Nvidia cards will work, Intel Arc was not around when it was supported.

https://support.forzamotorsport.net/hc/en-us/requests/567225

Thank you for taking the time to report this issue.

I wish I had better news for you, but unfortunately we no longer actively support Legacy Forza titles.

Limited support is available for matchmaking and leaderboard services; however, access to this functionality is not always guaranteed.

Players who already purchased these items should still be able to download and play them.

We are not able to give out codes for these games or any DLC.

While I appreciate you taking the time out today to write in to Forza Support, we are sadly unable to resolve this request.

If you have more questions on this please reach out to Xbox/Windows support.
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