Intel® Arc™ & Iris® Xe Graphics - Windows* update spinning endlessly for hours

[wkrasl]

I bought a new gaming monitor temporarily attached to a Lenovo Y7 laptop while waiting for delivery of a new gaming computer.  While waiting I installed Call of Duty which said I needed to update my driver.  

I didn't capture the version it wanted but think it was this one:  Latest: Intel® Arc™ & Iris® Xe Graphics - 32.0.101.5989 - Windows*.  Following instructions to run DxDiag I saw my laptop has 31.0.101.4502 installed.

https://support.activision.com/articles/updating-video-card-drivers-on-a-pc

then

https://www.intel.com/content/www/us/en/support/detect.html

Following the sequence, which posed no problems, I downloaded four updates. 

Just to be safe I created a restore point (which hopefully won't be needed)  and then told it to install Intel® Arc™ & Iris® Xe Graphics - Windows*.  It has been spinning endlessly for hours now, and I don't know what to do.

I just checked again and it still shows 31.0.101.4502 installed.

Please advise.

[RobbieR_Intel]

Hello wkrasl,

Thank you for reaching out to us. I understand that you are still encountering the same driver after doing an update of your Intel Iris Xe Driver. To further investigate, please answer the following questions:

• Before doing a graphics update, may I know if you were able to install normally with the drivers?
• Have you done other troubleshooting steps?
• What is the specific model of your System?
• Have you tried using our Generic Drivers?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello wkrasl,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

I look forward to your reply.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello wkrasl, 

I have not heard back from you in a while and with that being said, I will now close this query. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician