Intel Arc control has Fan control for the A380 ver. 31.0.101.4369. But shows 0 deg. for Vram Temp

[mothman]

I was pleasantly surprised to see Intel Arc Control now has fan control for the A380. One bug that I notice though is that Arc control shows 0 deg. for Vram Temp.

[Jean_Intel]

Hello mothman,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better help you regarding this matter, we want to ask you for the following information:

• Share with us a screenshot of the following:
  • One screenshot showing the issue you describe: the Arc Control reports 0° for VRAM temperature.
  • On the Arc control, under Settings> System Info> Hardware. Similar to this image:

• Also, we would like to gather more information about your system to further investigate this issue. Provide us with an Intel System Support Utility (Intel SSU) report:
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[mothman]

Lets start with Arc control screen shot showing the vram 0 deg temp 

 

[Jean_Intel]

Hello mothman,

We appreciate the information provided. However, we are looking forward to researching this matter internally, and the more information we have, the better. So please, provide us with the information we requested before:

• Screenshot of the Arc control, under Settings> System Info> Hardware. Similar to this image:
• System report using the Intel System Support Utility (Intel SSU) report:

Best regards

Jean O.

Intel Customer Support Technician

[mothman]

System Report

[Jean_Intel]

Hello mothman,

Thanks for the information provided; however, we would like to request you share with us a screenshot of the Arc control under Settings> System Info> Hardware. Please note that the more information we have, the further we can research.

In the meantime, we want to recommend you reinstall the Arc control software:

• Uninstall Intel® Arc™ Control following the steps below:
  • Press the Windows key.
  • Click settings.
  • Select Apps and then select Apps & Features.
  • Search the list for Intel® Arc™ Control software and click it.
  • Select Uninstall.
• Reinstall Intel® Arc™ Control. See How to Install Intel® Arc Control for instructions.

Best regards

Jean O.

Intel Customer Support Technician

[mothman]

Arc Control Hardware

 

 

[Jean_Intel]

Hello mothman,

Thanks for the information provided.

We will proceed to check the issue internally and post back soon with more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello mothman,

We appreciate your patience.

We have tried to replicate your issue; unfortunately, we have not been able to reproduce your issue. Therefore, we would like to confirm the following information:

• Is this the first graphics card installed on your system, or there was any other graphics adapter that was previously installed?
• Try running the DDU tool to eliminate all the possibility that drivers from previous versions are causing system malfunctions. Doing a clean install for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction. Once you ran the DDU, installed the driver 31.0.101.4369, one more time.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello mothman,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello mothman,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.