Intel Arx B580 BAD Performance in Minecraft ( OpenGL ) , Valorant ( Directx11 )

[Xkfawe]

Please optimize for these games, it works stably without crashing, but the FPS is very low, compared to 3060, 4060, the fps when playing these games is almost 3 times lower. While the Valorant and Minecraft player communities are still very large worldwide.

[RandyT_Intel]

Hi @Xkfawe,

Thank you for posting in the community. To further assist you and investigate the issue, please provide answers to the following questions below.

• Have you tried reinstalling the application?
• What version of Minecraft are you currently using?
• Have you tried loading default in BIOS?
• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 
• What steps were taken to troubleshoot this issue?  

Please note, I can only accommodate one game per case. Therefore, we will focus on Minecraft. Kindly create a separate ticket for your Valorant concern so we can provide faster support for each specific game issue.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Xkfawe,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Xkfawe,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,

Randy T.

Intel Customer Support Technician