Intel B580/The screen goes black upon restarting.

[HSW]

I have a new Intel Branded ARC B580.Every time the computer is restarted, the screen goes black. It seems that the graphics card isn't working properly. Only by force - shutting down and cutting off the power, and then restarting, is there a possibility of booting up normally and entering the operating system. I tried switching back to an NVIDIA or AMD graphics card, and this issue didn't occur.

Computer configuration: CPU (AMD Ryzen 5 9600X), motherboard (ROG STRIX B650E - E GAMING WIFI), monitor (Dell S2721DGF), power supply (SEASONIC 850W FOCUS).

The graphics card driver and BIOS have been updated to the latest version, and settings like turning off Fast Boot, enabling ReBAR, and turning off CSM have been made. I haven't found any problems with my configuration.

May I ask if there is a problem with the graphics card? I need support.

[DhannielM_Intel]

Hello HSW,

Thank you for posting in the community. To better assist you with this issue, I have a few questions I'd like to ask. Please provide your answers to the following:

1. When installing the Intel Arc GPU, did you use Display Driver Uninstaller (DDU) to remove any previous GPU drivers?
2. Have you tried using different ports on your monitor?
3. Are you currently using an HDMI or DisplayPort connection?
4. Have you attempted to roll back to earlier versions of the graphics driver for testing purposes?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[HSW]

Hello, I have applied for warranty service and replacement, and it is currently being processed.

[DhannielM_Intel]

Hello HSW,

Thank you for informing me about the situation. Given the circumstances, I will proceed with closing this inquiry. I'm pleased to hear that your GPU is now being processed for warranty. If you require further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician