連結已複製
Hi Nakib,
Thank you for posting in the Community!
I would like to clarify some things in order for me to isolate the issue:
- Clean Installation: Have you tried performing a clean installation of the driver (32.0.101.6559 (WHQL Certified)) using a tool like Display Driver Uninstaller (DDU) before installing the new driver? If no, follow the steps here:
How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
Clean Installation of Intel® Graphics Drivers in Windows*
Intel® Arc™ & Iris® Xe Graphics - Windows*
- System Configuration: Are there any other recent changes to your system, such as Windows updates or new software installations, that coincided with the driver update?
- Error Messages: Are there any specific error messages or logs from OBS or other applications that might give more insight into the encoder issue?
I kindly request that you download the Intel® System Support Utility for Windows* software.
You can find the download link here:
- Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:
- Download and launch SSU.exe.
- Check the box for "Everything."
- When the scanning is complete, click "Next."
- Click "Save."
Best regards,
Dean R.
Intel Customer Support Technician
well, i even reset my whole computer using pendrive like the iso and stuff, i thought windows had a problem it wasnt, reverting back was the solution but does it mean its gonna happen all the, 2 consistent updates had the same issue, also, when i play valorant on reverted back driver, sometimes when i alt tab or press windows key to navigate other stuffs and then open valorant again, my valorant freezes and also i cant close it or nothing, i have to forcefully restart my pc, please intel i bought this gpu with my parents money, i dont want anything wrong, i trust this gpu i had enjoyed this gpu a lot, please troubleshoot my problem.
I did installed it with ddu still nothing changes. Obs doesnt have any log files or anything they cant just detect it, i have suspect that there are a lot problems here that i didnt notice or dont know might see this in future time
not yet
but one of my friend claims the issue is the motherboard, modern gpus paired with b450/ b550 has this issue on the latest drivers.
im use last 2 year arc a 750 and im waiting for full primire pro optimize driver when i running adobe primire pro and after effect when im render my video my cpu use 100% not full gpu use and make slow
im use Intel® Graphics Driver 32.0.101.6790 (WHQL Certified) but still not solve problem premire pro and after effect
and this problem is make intel arc downfall because gamer have youtube channel but their not edit video perfectly
please solve all video editing problem early
Hi Nakib,
Thank you for providing all the details. I will further check this issue and get back to you once I have more information. Your patience is appreciated.
Best regards,
Dean R.
Intel Customer Support Technician
Hi Nakib,
To help me investigate further and find a solution, could you please provide the following details:
- What version of OBS are you currently using?
- Can you specify the most recent graphics driver version that worked without any problems?
- Besides version 32.0.101.6559, which other graphics driver version is causing the issue?
Best regards,
Dean R.
Intel Customer Support Technician
rn i am using the 32.0.101.6460_101.6259 version driver which is working fine but still sometimes i find issues but cant remember, i am using the latest version of obs, and the driver version 32.0.101.6559 and 32.0.101.6557_101.6262 has issue
I have the same problem with missing hardware encoders in OBS 31.0.1 after updating to driver 32.0.101.6559 from driver
32.0.101.6557/32.0.101.6262 on arc B570. Reverting to the older driver fixes the issue for me.
Hi Nakib,
This is well noted. I also wanted to let you know that this issue is currently being addressed and will be resolved with upcoming driver updates. However, I don't have an exact timeline for the fix at the moment.
Hi JD22,
This is also noted as well, kindly wait for the fix as this issue is currently being addressed and I suggest creating a new thread for your concern to avoid further confusions.
Best regards,
Dean R.
Intel Customer Support Technician
Hi Nakib,
Could you please help me by running OBS with administrative rights to see if it resolves the issue? This step might help identify any permission-related problems. Additionally, I need to gather more information to further investigate the issue. Your cooperation is greatly appreciated.
Best regards,
Dean R.
Intel Customer Support Technician
Hi Nakib,
You may try my previous recommendation with OBS admin rights since @Jachia tried the following steps and it worked. Let me know if the issue still persists afterwards.
Best regards,
Dean R.
Intel Customer Support Technician
lets say the obs get fixed but what about applications taking delay to open, what about it
