Intel iris xe graphics problem with sfm

[extend]

I have got a problem in sfm, it shows error message: Your graphics card cant run sfm, because it doesnt supports DX 9 shader model 3, BUT IT SUPPORTS DX 12_1 SHADER MODEL 6.1!

There is in the message too: "you can change the driver settings to enable higher end- graphics"

But i reinstalled driver with DDU, nothing works! And that doesnt mean that sfm not works, it corrups all the light effects, shadows, volumetric light.

ill be glad to recieve an answer 

extend

[AlfredoS_Intel]

Hi Extend,

Thank you for posting in Intel Communities.

It can be confounding when a program displays an error message stating that some components are not supported, even though you are aware that it supports a newer version of them. We will work with you to shed light on the matter.

For this reason, please allow us to ask the following questions:

1. To confirm, is this the program that are you are having problem with?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions

3. To verify, where you do you encounter the problem where the light effects, shadows and volumetric light are corrupted? Is it after rendering the video or is it on the project page of the software? 

[extend]

Hello AlfredoS.

1. Yes, this is source filmmaker, sorry for reduction.

2.Im very sorry for many russian words in the file, but my built-in region is Russia.

3.After rendering of course, when i enabling volumetric lighting, it shows default light, but with white lines. (white lines bug.png)

Best regards

Extend

[ralphmack]

Hey 

First, make sure you have the latest DirectX runtime libraries installed. Sometimes, adjusting driver settings can help. Open Intel Graphics Command Center, go to the “System” tab, select your display, and under “Advanced,” enable the “Shader Cache” and optimize “3D” settings for performance.

Running SFM in compatibility mode for Windows 7 or 8 can also work. Right-click on SFM's executable, go to “Properties,” and select the compatibility mode under the “Compatibility” tab.

If these steps don’t help, try rolling back to an older driver version, as newer ones may not always be compatible with older software like SFM.

[AlfredoS_Intel]

Hi Extend,

Thank you for your response.

We have sent you an email. Kindly reply to the email that we sent.

Best Regards,

Alfred S

Intel Customer Support Technician