It's nearly impossible to play league of legends on the newest drivers

[Remlin379]

In 100% cases when trying to minimize (or alt+tab) the game while loading, the pc freezes up and it's impossible to maximize the game again. This also often hapens mid game and sometimes hapens by itself without even using alt+tab. The PC can end up indefinitely frozen, and even though you can restart the game by killing it in the task manager (lol client, not the game), it doesn't always work and can even break the game (in a very weird way, like making everything run faster than it's supposed to, while conflicting with the server data). The safest and sometimes the fastest option is a complete PC reboot. 

Almost always there's an error message saying  "The operating system restarted your graphic drivers, league of legends will be shut down" (it doesn't shut down) 

Beta drivers don't help

Windows 10 Pro
Ryzen 5 5600x
Arc a770 8gb

[Jose_Intel]

Hello @Remlin379

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems playing League of Legends with the Intel® Arc™ A770 Graphics, and I’ll be more than happy to help you.

Please provide us with the game distribution service and game settings.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

Best regards,

Jose B.

Intel Customer Support Technician

[Remlin379]

I'm using riot client with max graphic settings, 240 fps limit, v-sync enabled

And quick note, I won't be updating the bios, too much hassle and nothing was actually changed from what I know

[Jose_Intel]

Hello Remlin379

Thank you for providing that information.

We will check the issue internally, as soon as we have an update we will post it here.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Remlin379

Thank you for patiently waiting.

There is a new driver release. Please try it: 31.0.101.4577

Best regards,

Jose B.

Intel Customer Support Technician 

[Remlin379]

New driver didn't help with league of legends

[Jose_Intel]

Hello Remlin379

Thanks for confirming.

We tested the game with the version 31.0.101.4577 and 31.0.101.4502. We did not have any issue with the game while pressing ALT+TAB and switched between windows.

The PC did not freeze, crash or something similar. We were able to get back with the game with no issues.

If there is something else we may need to try in order to replicate the issue, please let us know.

Best regards,

Jose B.

Intel Customer Support Technician

[Remlin379]

Most of the times I have a browser (chrome) in the full screen background, but it also crashed without it. It also seems to only crash AFTER  I click something with LOL minimized. 

[Jose_Intel]

Hello Remlin379

Thank you for that information.

We will continue our testing, as soon as we have any update we will post it here.

Best regards,

Jose B.

Intel Customer Support Technician

[Andres_Intel]

Hello Remlin379,

Thank you for your time.

We have been working on investigation of the issue and now we are trying to replicate it, we will have the results soon, and we will let you know about it.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello Remlin379,

Thank you for your wait time.

We have been working on your case, just for testing and to double-check if the behavior changes, please follow the step below:

• We released a new graphics driver version 31.0.101.4644, update it following the article How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Let me know the results.

Regards,  

Andres P. 

Intel Customer Support Technician

[Remlin379]

Same exact issue "Windows restarted your gpu driver because of a problem, driver update of physical removal" 
I updated the driver, and by the way, arc control couldn't find any new version so I had to use IDSA

[PaulB7]

Hello Remlin379,

got the same problem but one driver always works and updating brings back the problem.

Get the Driver 31.0.101.4502 release Date 15.06.2023

You can force Alt+Tab as much as you want i got no issues.

Other drivers will crash the game for me too.

Let me know if it works for you too.

[Andres_Intel]

Hello Remlin379,

Thank you for completing the steps.

I will continue with the investigation, as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[mewtwo]

I too have the same issue. Game freezes and terminates upon tabbing and clicking another window. Can confirm the solution has not been reached on the latest drivers. Using an A750 instead of the A770 the OP is using. The fix has been downgrading to the May drivers.

[PaulB7]

Hello mewtwo,

got the same problem but one driver always works and updating brings back the problem.

Get the Driver 31.0.101.4502 release Date 15.06.2023

You can force Alt+Tab as much as you want i got no issues.

Other drivers will crash the game for me too.

Let me know if it works for you too.

[Remlin379]

The next version after 31.0.101.4502 was one where Intel "upgraded" lol performance, the game's not working since then. I didn't roll back because I don't play lol that much, but it's quite obvious it's Intel's fault

[Andres_Intel]

Hello Remlin379,

We sent you an email informing you that a fix for this issue was included in driver 31.0.101.4885 and we have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician 

[cweeding11]

this is still a problem for me. It has been persisting for months now and I take every update as soon as they become available. Can you please have a team actually look into this and fix it? Its very frustrating not being able to play a game like League of Legends which can basically run on a Chromebook.