Hello guangyue,
It is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.
Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.
To better assist you on this matter, we would like to request the following information:
- Is this issue present since day?
- Which game distribution service you used to install the game? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
- You mentioned that the game crashes when you play the second game again. Is this in the middle of the game session or the loading state?
- Also, we would like to ask for more system information. Please, create a system report using the following tools:
- Intel System Support Utility (Intel SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
Best regards,
Jean O.
Intel Customer Support Technician
