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Hi everyone,
I installed my Arc A770 for 3 days now and I have the following issue when playing Lost Ark.
The game freezes at irregular intervals constantly (30mins to 2 hours) for no apparent reason and requires to close it from the task manager. Not even Alt-F4 or Shift-Ctrl-Win-B will work. Also I sometimes get heavy stutters on Youtube videos (like green static) that require multiple reloads of the page to stop.
I have uninstalled all previous drivers from my previous GPU, I updated my Bios, I updated my processor drivers, I have the Resizable Bar enabled, I did a total uninstall on the Intel GPU drivers and reinstalled them.
I have a Ryzen AMD 5600 proc. with a Gigabyte B550M DS3H motherboard and 16Giga memory.
My previous GPU was a Sapphire RX570 4GB and I never had any problem running any game.
At this point if I don't solve the problem I will have to return the Arc A770 for something else since I don't see to find what else to do.
Any suggestions before I take final measures?
Thank you in advance for your time and answers.
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Hi, AlexKlavdianos.
Thank you for posting in our Community, and I see that you’ve already put in a lot of effort troubleshooting. Since you're experiencing freezing in Lost Ark and stuttering with YouTube videos, this could indicate a driver, compatibility, or power-related issue. Let's try to narrow down the issue further
- Are there any error messages or logs when the game freezes? Checking the Event Viewer for any error logs can provide clues about the cause of the freezes.
- Have you tried adjusting the graphics settings in Lost Ark? If so, could you share your current settings or provide screenshots if possible?
You told me about your CPU, GPU, and motherboard, but I would like to go one step further and confirm details such as OS build# and see if there are errors logged. The SSU can collect that info that can be helpful to me. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello, AlexKlavdianos.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Ty so much for taking time to check on my matter.
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Hello, AlexKlavdianos.
Thank you for taking the time to share your experience with the Intel® Arc™ A770. While we’re sorry to hear that the GPU didn’t meet your expectations with Lost Ark, I truly appreciate your detailed feedback. It’s great to hear that the card performed well in other games and stress tests, but I understand that stability in your primary game is a top priority. We are continuously working on driver optimizations and game compatibility improvements, and feedback like yours is invaluable in helping us refine our products. Your insights about power requirements, system performance, and overall experience are extremely helpful. I appreciate you confirming your decision to return the Intel® Arc™ A770. As such, I will proceed to close this inquiry. Should you require any further assistance in the future, please feel free to submit a new request, as this thread will no longer be actively monitored.
Best regards,
Von M.
Intel Customer Support Technician
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