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I'm working on a review of MSI Claw equipped with Intel Core Ultra 7 155h and I'm stuck. I've connected Claw via Dell Dock D6000 Type C (powered by 100W laptop charger) and DisplayPort to a Dell Monitor and it's not showing any picture on the monitor. In fact the Claw doesn't even recognise external screen. I've then tried using Cable Matters 4K@120Hz hub (powered by 120W Anker 737 charger) to LG C1 TV and I had "no signal issue", but this time Claw has actually recognised it's connected to external screen, but all I got was "no signal".I was ready to say "probably faulty Type C port on the MSI Claw" but then I've restarted the device and it showed MSI Boot logo on external display, but when windows booted I got "no signal" on external screen, yet again. I've scoured MSI and Intel forums and found someone with similar issue who said that it works when you cap it at 30Hz. And so I did, and it turns out that when I do change it to 30Hz the MSI Claw/Arc does actually output signal to external monitor and/or TV. Following that I've uninstalled via device manager the Arc driver, which is 31.0.101.5448 the latest available intel driver for the Arc in MSI Claw, and re-downloaded it using MSI Mobile M on the MSI Claw which downloaded 31.0.101.5448 again. I've encountered the same issue, anything over 30Hz and I get "no signal" on external screen(s). I've then uninstalled the driver via DDU in safe mode and installed the Arc driver, again 31.0.101.5448, directly from Intel website. Unfortunately, the 30Hz is still the case. I've got no outstanding Windows Updates, I've tried 3 different HDMI 2.1 cables, 2x 40GBps, and 1x 48GBps, I've tried DisplayPort connection, and the best I can get is 1080p@30Hz. Sadly, I also have ROG Ally with AMD Z1 Extreme, and it works flawlessly outputting 1080p@120Hz, which really helps as LG C1 supports VRR.
Can someone please help?
MSI Claw with Intel Core 7 Ultra 155h
16GB RAM
1TB SSD
Intel drivers 31.0.101.5448 from both Intel and MSI Website
Latest MSI Claw BIOS .106
I've reached out on MSI Forum as well but it doesn't look like anyone is docking the device to external screens.
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Hello QEReviews,
Thank you for posting in the communities. Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.
I just want to confirm, is this the product that you are referring to Claw - A1M
? Were you able to set up this display configuration before as well? I will be waiting for your reply.
Ramyer M.
Intel Customer Support Technician
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Hello QEReviews,
I'm just following up regarding my previous post. Could you please provide the details at your earliest convenience? This will help us determine the next steps to solve the issue at hand.
Ramyer M.
Intel Customer Support Technician
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Hello QEReviews,
I hope you are doing well. As we have not heard a response in the past few days, we will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Ramyer M.
Intel Customer Support Technician

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