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Marvels Spiderman Remastered

ken_18
Beginner
1,758 Views

I run this game very low settings and 800x600 res

but when ı press start button this game crash 

.

MY specs:

Cpu:İntel i5 1135g7

Ram: 8 gb

 

 

 

 

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3 Replies
RamyerM_Intel
Moderator
1,696 Views

Hello ken_18, 


I noticed you have an issue with Spiderman Remastered, please share with us the following details so we can better understand the cause of the issue:


  1. When did the issue started? Was it sudden or gradual?
  2. Was the system working before?
  3. Have you made any changes before the issue occurred? If you do, kindly please indicate if it is a software or a hardware change.
  4. Have you tried any troubleshooting steps? 
  5. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility at this link:https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html . After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.
  6. Are these also happening to other games? 


Ramyer M. 

Intel Customer Support Technician



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RamyerM_Intel
Moderator
1,665 Views

Hello ken_18,


I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 


Ramyer M. 

Intel Customer Support Technician


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RamyerM_Intel
Moderator
1,616 Views

Hello ken_18, 


As we have not heard a response in the past few days, we will proceed in closing this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Ramyer M.

Intel Customer Support Technician 


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