Maybe a bug: games always turn to black screen for 2or 3 seconds

[yyang33]

Hi,

     The A770 graphics I'm using would have a black screen after a few minutes of running the game . Like dota2 , Risk of rain2, pubg, LOL etc.

     I reinstalled the driver and reinstalled the game, but it didn't solve the problem. The system I am using is win10 and the graphics driver version is 4314.

     This is so annoying when playing games.

     Hope can solve this issue...

Regards,

Yang

[Carlos_L_Intel]

Hi @yyang33,

Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. Please help me with the following information in order to assist you: 

• Are you using a straight cable into the port, or are you using any type of adapter or docking station?  
•  When did the issue start? Were there any recent changes?  
•  Is there any way you could share a video of the issue?
•  Is Resizable Bar enabled in the BIOS? 
•  To get more information from your system, please install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel:registered: SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.

Best regards, 

Carlos L.  

Intel Customer Support Technician.

[lordhyper]

hi ...same for me here...1-2 sec in different games like hell let loose ,warthunder 

[lordhyper]

HI ... had the same issue...its seem atm i fix it with disabling the fast boot in the bios...greetz

[lordhyper]

its still there but not often..next i will try disabling the pci energy state ...

[yyang33]

Hi.. have you solved this issue?  Try to disable Dynamic Refresh Rate in setting. It's worked for me.

And don't forget to update the driver to latest version.

[Carlos_L_Intel]

Hi @yyang33,

 We noticed that you are having difficulties replying in this thread. In this case, we will contact you to the email address registered to your profile.

Best regards, 

Carlos L.  

Intel Customer Support Technician.