Meus jogos estão constando que meu drive de vídeo esta desatualizado

[Martinsxcx]

Toda vez que vou abrir algum jogo aparece uma notificação de que meu driver nao esta atualizado mas eu sempre deixo ele na versão mais recente. Acabei de abrir um jogo na steam e apareceu que eu tinha que estar com a atualização 30.0.101, mas essa nem é a versão mais recente, possuo a versão 32.0.101 e mesmo assim consta que meu driver esta desatualizado, só consigo resolver esse problema desinstalando e instalando novamente o drive e tenho que fazer isso toda vez que vou jogar, nao aguento mais ter que fazer isso sempre, procuro uma solução, desde já grato. 

[JedG_Intel]

Hello Martinsxcx,

For me to properly address this concern, please share the following details:

1.Is this a desktop or laptop?

2.What is the complete driver version that you are using?

3.When did the issue started?

4.Did you make any recent changes to the system?

I'll be waiting for your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Martinsxcx]

1. Laptop

2. Versão: 32.0.101.5972

3. há mais de 2 meses

4. Não

[JedG_Intel]

Hi Martinsxcx,

Thank you for sharing this information.

I would like to recommend some steps that you can follow to try and get the issue resolved.

Please see below:

1.In the Windows Search Bar. search for Settings

2.At the bottom of the Settings Menu, click Update and Security

3.Click Check for Updates to see if the computer is up-to-date

4.If there are updates available, download and install them

You may also check out this link - Warning: Known Issues with Graphics Driver

I hope this addresses your concern.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Martinsxcx,

I wanted to check if you had the chance to check the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Martinsxcx]

The problem continues to persist, everything on my notebook is up to date, I don't know what to do anymore, I can't stand having to uninstall and install my drivers every time I want to play.

[JedG_Intel]

Hello Martinsxcx,

I understand that you'd like this to be resolved as soon as possible. For me to check your system components and configuration, please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

Additionally, since you are using a laptop I can recommend that you try the drivers from your OEM and check if that will help.

I look forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[Martinsxcx]

Okay, I did all the steps.

[JedG_Intel]

Hello Martinsxcx,

Thank you for attaching the SSU report. On the report, it shows that the driver version that you currently have is 101.5972. Based on this, I would like you to try the steps below.

1. Please download the latest driver version 101.6077 here

2. After downloading the latest driver, use DDU

3. After using DDU, perform clean installation on the driver

Please let me know if the above steps helped.

Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

[Martinsxcx]

the error continues to persist, I did everything as you taught me and nothing resulted.

[Martinsxcx]

[JedG_Intel]

Hi Martinsxcx,

Thank you for sharing a screenshot.

Upon checking, it seems that the screenshot you shared recently is different from the first one. Can you please let me know if the first error message is now gone? Additionally, since you are encountering crashing issues and for further troubleshooting, I highly suggest that you try these recommendations - Troubleshooting Tips for Random System Crashes on an Intel® Boxed Processor

Please let me know if the recommendations helped. If the issue still persists, let me know and I will coordinate this with our Engineering team.

Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello  Martinsxcx,

I'm just following up to see if the previous recommendation helped. If you need further assistance, let me know so I can address it.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Martinsxcx,

I'm just checking again of you have managed to check the recommendations I previously shared. In case that you still need assistance, please share the information below.

1. Which game is prompting you to update the graphics driver to the latest version?

2. Are you playing "Dead by Daylight" via Steam?

3. Does the crashing occur when opening the game or while playing it?

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Martinsxcx,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician