My A750 Crashing After Updates

[baysorgulayan]

Hi,

I have A750 Founders Edition, I bought this card around 10 months ago and it was working fine until last days. 

When Windows updated itself and I opened my games like ETS2, Metro Exodus. Games are crashing and computer restarting itself without any blue screen.

I tried previous last 3 drivers, formatting pc and updating bios, however none of them wouldn't work.

It's working fine when I record somethings in Desktop or watching films or surfing on browser, however it's crashing when I open games. Currently I am downloading other games and I will try those games. After trying I will write conclusions to this post.

Amd Ryzen 5 3600x 

MSI B450M PRO-M2 MAX BIOS:7B84v2J4

2x XPG 8GB (1x8GB) Gammix D30 RED DDR4 3600MHz CL18

Windows 10 Pro 22H2 OS Build: 19045.4894

There are some Dump files in my System MiniDump folder, I couldn't open and couldn't analyze them, if anyone request those files I can send them.

Regards

[JedG_Intel]

Hi baysorgulayan,

Thank you for posting at Intel Community Forums

For me to properly address your concern, I'll need the details below. Providing these details will help me with the investigation.

1. What driver versions have you tried?

2. What was the driver version that was previously working?

3. Have you checked if the GPU is overheating?

4. Have you tested the GPU in a known working system?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[baysorgulayan · Accepted solution]

Hi Mr Jed G.,

After spending a lot of time trying to solve the problem, I found the problem.

The problem is about PSU power cables. Probably it oxidized after being out for a long time or something else happened that I can't figure out. I couldn't see a problem when I looked at the inputs with a flashlight, but whatever it was was causing the BSOD when the computer was under load. I changed the cable and now my graphics card is go like clockwork.

If someone tells you they have this problem, you can tell them to check their PSU and cables. Thank you very much for your interest and help.

Those were records in Event Viewer:

Regards,

[JedG_Intel]

Hello baysorgulayan,

Thank you for the update.

I'm glad to hear that you were able to find the root cause of the issue. I also appreciate you for providing us with a workaround to the issue.

Since the issue is resolved, I will now close the case. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician