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Hello Jamal_0002,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.
Thank you for posting in Intel Communities.
I would like to know more about your system details to fully understand where the issue truly lies. Please share your system configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click Save (.txt)
I will wait for your reply.
Best regards,
Jeanette C.
Intel® Customer Support Technician
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Hello Jamal_0002,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.
Greetings!
I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.
I will wait for your reply.
Best regards,
JeanetteC.
Intel® Customer Support Technician
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Hello Jamal_0002,
Informamos que só posso apoiá-lo em inglês. Usei uma ferramenta de tradução da web para traduzir essa resposta, portanto, pode haver alguma tradução imprecisa.
I have been waiting for an update on this issue so I can check on how to proceed with the next steps if still needed. However, I have not heard from you for the past few days, so I will proceed in closing this thread.
Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Sincerely,
JeanetteC.
Intel Customer Support Technician

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