NT960QGK-KD72G(samsung galaxy book 4 pro) Crash

[Catenoid]

A crash occurs when running KollusPlayer on the Samsung Galaxy Book 4 Pro.

Below installation link
https://file.kollus.com/public/agent/KollusAgent-3.0.9.9.exe

Play execution is below
https://v.kr.kollus.com/YduzE3bn?pc_player_version=v3e&force_exclusive_player

Crash location is as follows.
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igd9trinity32.dll

There seems to be an error with the Intel® ARC™ Graph's drive.
Other laptops play normally. (LG Electronics Ultra PC 15U50P-GR56K)

For reference, KollusPlayer uses IDirectDraw7/IDirectDrawSurface7.

Please confirm.

[Hugo_Intel]

Hello Catenoid

Thank you for posting on the Intel® ARC™ Graphics Communities.

Please share with us a report from the Intel® System Support Utility so we can get your driver details. Also, please let us know if Resizale Bar is enabled on your system

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Catenoid]

Information received from Intel® System Support Utility

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"01-17-2024"
Time:"00:00:39.2136745"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. P04RHA.380.231205.03 , 12-05-2023 12:00 오전"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) Ultra 5 125H , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.6"
Sound Card:"Bluetooth® 오디오용 인텔® 스마트 사운드 기술"
Sound Card:"Realtek High Definition Audio"
Sound Card:"디지털 마이크용 인텔® 스마트 사운드 기술"
System Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
System Model:"960XGK"
System SKU:"SCAI-PROT-A5A5-MTLH-PRHA"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+Graphics"
CoInstallers:"oem31.inf,iMTL_7D55_w10_DS,Internal,Intel(R) Arc(TM) Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"11-18-2023 09:00 오전"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5007"
INF:"oem31.inf"
INF Section:"iMTL_7D55_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igd9trinity64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c183e9f567970786\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_7D55&SUBSYS_C890144D&REV_08\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"120 Hz"
Refresh Rate - Maximum:"120 Hz"
Refresh Rate - Minimum:"24 Hz"
Resolution:"2880 X 1800"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) Graphics Family"
- "Mirage Driver"
Adapter Compatibility:"DemoForge"
Adapter DAC Type:"Not Available"
Adapter RAM:"Not Available"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
Caption:"Mirage Driver"
CoInstallers:"oem88.inf,DFMirage,Not Available,Not Available"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"dfmirage.sys"
Driver Date:"01-11-2008 09:00 오전"
Driver Path:"C:\Windows\system32\drivers\dfmirage.sys"
Driver Provider:"DemoForge"
Driver Version:"2.0.105.0"
INF:"oem88.inf"
INF Section:"DFMirage"
Install Date:"Not Available"
Installed Drivers:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"Not Available"
Manufacturer:"DemoForge"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"ROOT\DISPLAY\0000"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"120 Hz"
Refresh Rate - Maximum:"120 Hz"
Refresh Rate - Minimum:"24 Hz"
Resolution:"2880 X 1800"
Scan Mode:"Noninterlaced"
Service Name:"dfmirage"
Status:"Degraded"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Not Available"
- "Memory"
Physical Memory (Available):"7.68 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.59 GB"
- "BANK 0"
Capacity:"2 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"2 GB"
Channel:"Controller1-ChannelA"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"2 GB"
Channel:"Controller0-ChannelB"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"2 GB"
Channel:"Controller1-ChannelB"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"2 GB"
Channel:"Controller0-ChannelC"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 2"
Capacity:"2 GB"
Channel:"Controller1-ChannelC"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"2 GB"
Channel:"Controller0-ChannelD"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"2 GB"
Channel:"Controller1-ChannelD"
Configured Clock Speed:"7467 MHz"
Configured Voltage:"500 millivolts"
Data Width:"16 bits"
Form Factor:"Unknown"
Interleave Position:"Second position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K3KL8L80CM-MGCT"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"P04RHA.380.231205.03, SECCSD - 1072009"
Caption:"마더보드"
Chipset:"Not Available"
Date:"12-05-2023 09:00 오전"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"NT960XGQ-A51AG"
Serial Number:"1_______"
Status:"OK"
Version:"_________"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06-21-2006 12:00 오전"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0011"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01-17-2024 02:55 오후"
Location:"Not Available"
MAC Address:"_______"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth 네트워크 연결"
NetCfgInstanceId:"{FE44F07E-0D1F-46DA-B5EA-5BDA83C49322}"
PNP Device ID:"BTH\MS_BTHPAN\6&EFF1A7D&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"이더넷 802.3"
- "Service Bindings"
Link-Layer Topology Discovery 매퍼 I/O 드라이버:
Link-Layer Topology Discovery 응답기:
Microsoft LLDP 프로토콜 드라이버:
Microsoft Networks용 클라이언트:
Microsoft 네트워크용 파일 및 프린터 공유:
인터넷 프로토콜 버전 4(TCP/IPv4):
인터넷 프로토콜 버전 6(TCP/IPv6):
- "Intel(R) Wi-Fi 6E AX211 160MHz"
Access Point:"88:36:6c:b3:fb:f4"
Authentication:
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6E AX211 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6E+AX211+160MHz"
Channel:
Cipher:
CoInstallers:"Not Available"
Connection Mode:
Default IP Gateway:"192.168.0.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"01-17-2024 06:46 오후"
DHCP Lease Obtained:"01-17-2024 04:46 오후"
DHCP Server:"192.168.0.1"
Driver:"Netwtw14.sys"
Driver Date:"10-31-2023 12:00 오전"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\netwtw6e.inf_amd64_3600c12b90247a8b\Netwtw14.sys"
Driver Provider:"Intel"
Driver Version:"23.10.0.8"
Index:"0012"
INF:"oem26.inf"
INF Section:"Install_GEN_MAG_GfP2_211_AX_6G_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.0.42;fe80::53de:d81b:701:c468"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"01-17-2024 02:55 오후"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"____"
Manufacturer:"Intel Corporation"
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{E5A4582C-E430-404B-962B-87FFE7336A15}"
Network Name:"EC84B8EBACB4EC82AC20EAB095ED9599EC9AA920EC82ACEBACB4EC868C"
Network Type:
PNP Device ID:"PCI\VEN_8086&DEV_7E40&SUBSYS_00948086&REV_20\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6E AX211 160MHz"
Profile:
Radio Type:
Receive Rate:
Service Name:"Netwtw14"
Signal Strength:
State:
Status:"Enabled"
Transmit Rate:
Type:"이더넷 802.3"
- "Service Bindings"
Link-Layer Topology Discovery 매퍼 I/O 드라이버:
Link-Layer Topology Discovery 응답기:
Microsoft LLDP 프로토콜 드라이버:
Microsoft Networks용 클라이언트:
Microsoft 네트워크용 파일 및 프린터 공유:
QoS 패킷 스케줄러:
인터넷 프로토콜 버전 4(TCP/IPv4):
인터넷 프로토콜 버전 6(TCP/IPv6):
- "Settings"
*DeviceSleepOnDisconnect:WoWLAN 연결 해제 시 절전 상태:"비활성화함 (0)"
*PacketCoalescing:패킷 통합:"활성화함 (1)"
*PMARPOffload:WoWLAN에 대한 ARP 오프로드:"활성화함 (1)"
*PMNSOffload:WoWLAN에 대한 NS 오프로드:"활성화함 (1)"
*PMWiFiRekeyOffload:WoWLAN에 대한 GTK 키 재입력:"활성화함 (1)"
*WakeOnMagicPacket:Wake on 매직 패킷:"활성화함 (1)"
*WakeOnPattern:Wake on 패턴 일치:"활성화함 (1)"
ChannelWidth24:2.4GHz 채널 폭:"자동 (1)"
ChannelWidth52:5GHz 채널 폭:"자동 (1)"
ChannelWidth6:6GHz 채널 폭:"자동 (1)"
CtsToItself:혼합 모드 보호:"RTS/CTS 활성화함 (0)"
FatChannelIntolerant:과부하 채널 비지원:"비활성화함 (0)"
IbssTxPower:전송 전원:"5. 최고 (100)"
IEEE11nMode:802.11n/ac/ax 무선 모드:"4. 802.11ax (3)"
Is6GhzBandSupported:초고대역 (6GHz):"활성화함 (1)"
MIMOPowerSaveMode:MIMO 절전 모드:"자동 SMPS (0)"
RoamAggressiveness:로밍의 주동성:"3. 보통 (2)"
RoamingPreferredBandType:기본 설정 밴드:"1. 기본 설정 없음 (0)"
ThroughputBoosterEnabled:처리량 부스터:"비활성화함 (0)"
uAPSDSupport:U-APSD 지원:"비활성화함 (0)"
WirelessMode:802.11a/b/g 무선 모드:"6. 듀얼 밴드 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,11.1, Microsoft Edge,120.0"
Locale:"대한민국"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.88 GB"
Physical Memory (Available):"7.70 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.59 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"9.14 GB"
Virtual Memory (Total):"18.46 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5012170:"Security Update [1/7/2024]"
KB5032393:"Update [1/7/2024]"
KB5033920:"Update [1/14/2024]"
KB5034123:"Security Update [1/14/2024]"
- "Processor"
- "Intel(R) Core(TM) Ultra 5 125H"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 170 Stepping 4"
- "Chipset Name":"Intel(R) Core(TM) Ultra 5 125H"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+Ultra+5+125H"
CPU Speed:"1.20 GHz"
Current Voltage:"7. volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00 오전"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Ext. Family:"Not Available"
Family:"Other"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"14 x 192 KB"
Level 2 Cache:"14 x 14336 KB"
Level 3 Cache:"18 MB"
Load:"Not Available%"
Manufacturer:"GenuineIntel"
Model:"170"
Name:"Intel(R) Core(TM) Ultra 5 125H"
Number of Cores:"14"
Number of Cores Enabled:"14"
Number of Logical Processors:"18"
Part Number:"Not Specified"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A06A4"
Revision:"Not Available"
Serial Number:"None"
Service Name:"intelppm"
Status:"OK"
Stepping:"4"
Version:"Not Available"
- "Storage"
- "SAMSUNG MZVL2256HCHQ-00B"
Capablities:"Random Access, Supports Writing"
Caption:"SAMSUNG MZVL2256HCHQ-00B"
Cylinder - Total:"31130"
Description:"디스크 드라이브"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 오전"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"GXA7GK2Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(표준 디스크 드라이브)"
Model:"SAMSUNG MZVL2256HCHQ-00B"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVL2256\5&308F4E2A&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
Serial Number:"______"
Size:"238.47 GB"
Size – Available:"193.68 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7938150"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"로컬 고정 디스크"
File System:"NTFS"
Name:"Not Available"
Serial Number:"0455705E"
Size:"237.72 GB"
Size – Available:"193.69 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SAMSUNG MZVL2256HCHQ-00B"
Capablities:"Random Access, Supports Writing"
Caption:"SAMSUNG MZVL2256HCHQ-00B"
Cylinder - Total:"31130"
Description:"디스크 드라이브"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 오전"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"GXA7GK2Q"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(표준 디스크 드라이브)"
Model:"SAMSUNG MZVL2256HCHQ-00B"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVL2256\5&285184D9&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"500103450"
Serial Number:"______"
Size:"238.47 GB"
Size – Available:"238.37 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"7938150"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"로컬 고정 디스크"
File System:"NTFS"
Name:"새 볼륨"
Serial Number:"32F210A6"
Size:"238.47 GB"
Size – Available:"238.37 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

[Catenoid]

This is information obtained using a utility provided on another computer.
Although it is not the same model, the same error occurs.

[Hugo_Intel]

Hello Catenoid

The information from the report you shared is incomplete, please follow the instructions from the article we shared in our previous post to save the full Intel® System Support Utility report as a .txt file and attach it to your next post.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Catenoid]

Send two files from another user. Please check

[Hugo_Intel]

Hello Catenoid

Thank you for the information. I see there is an outdated version of the driver installed. Please uninstall the current version using Display Driver Uninstaller, once uninstalled, update to the latest version 31.0.101.5085.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Catenoid

Please let us know if you were able to update your system to the latest graphics driver we recommended in our previous post and let us know whether the Kollus player is still crashing on your system.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel · Accepted solution]

Hello Catenoid

We will be closing this thread as we have not received a response from you. We hope that the issue was resolved after updating to the latest driver, also note there is even a newer driver version 31.0.101.5186. If you need further assistance, feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.