Need the ability to switch between D3D9On12 and WARP

[chip8670]

The D3D9On12 implementation used by IntelArc is so disastrous that it is plagued by a plethora of freezes, crashes and drawing bugs in D3D9 applications.
It is laughable, but the reality is that Microsoft's software renderer, the WARP device, can render much more accurately and without crashing.
From the Arc control panel
I would like to see the addition of an option to specify d3d9 rendering via d3d9on12.dll and d3d9 rendering via WARP devices on a per application basis.

[Robert_Q_Intel]

Hello chip8670,

Thank you for posting on the Intel Arc communities.

Thank you for all the feedback and the information that you have provided.

To start with the support for this issue we would like to ask you a couple of questions regarding the environment in which the issue is occurring:

• Please take videos of the issue and the crashes occurring and share them with us.

• Upon the freezes and crashes do you get any error messages?

• Please share with us what are the steps that are required in order to reproduce the issue.

• Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything" and save the resulting .txt file you can attach it to your reply. Link for Intel® System Support Utility for Windows* https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

This information will allow us to have a clearer view of the whole issue and give us the opportunity to start the troubleshooting process

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Robert_Q_Intel]

Hello chip8670,

Were you able to check the previous post?

Let us know if you still need assistance.

Best Regards,

Robert Q

Intel Customer Support Technician

[Robert_Q_Intel]

Hello chip8670,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,  

Robert Q. 

Intel Customer Support Technician