Poor Performance FBC:Firebreak

[D3M3NT3D]

System Info:

CPU: AMD R7 3700x

GPU: Asrock Steel Legend B580 Driver 6881

Memory: 16GB 

Problem:

Game has very poor performance no matter the graphics settings, the GPU usage is very low at all time even though GPU does run at full clock speeds. Sorry for the poor quality capture.

[Mike_Intel]

Hello D3M3NT3D,

Thank you for posting in Intel community Forum.

For me to further investigate this issue, please help provide the following details:

1. Was it working fine before?
2. Are you having similar issue with other games?
3. How did you update the driver?
4. What is your game launcher?
5. Please help generate the SSU logs of your system. Kindly refer to the link below for the steps on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[D3M3NT3D]

1. Was it working fine before?

     It was the first time trying to play this specific game. I had already played other games that day before and after this game with no issues.

2. Are you having similar issue with other games?

     None of the various game I have tried have bugged out on me like this before where restarting the game or changing settings did not correct the issue.

3.How did you update the driver?

     Best I remember it was through the Intel Graphics Software, I usually don't do a clean install unless I was having issues but I believe I did this time as the last driver I had installed was the version that had random screen artifacting issues on video sites.

4.What is your game launcher?

     Xbox Launcher for this game.

5.Please help generate the SSU logs of your system. Kindly refer to the link below for the steps on how to generate the logs:

     When I get a chance to download I will update the post.


To note, a complete power down cycle did have a positive effect on this issue as the game appears to work correctly at this time. However when the problem did occur even closing an re-opening the game or changing settings as stated had any positive effect on improving performance. It acted much like a game when the shaders are not done compiling, however this game has given no indication of such occurring. All games played before and after during that boot cycle worked fine, including other games installed at the same time.

[Mike_Intel]

Hello D3M3NT3D,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello D3M3NT3D,

Thank you for the update.

Based on your reply, can you try to reinstall the driver first using DDU and if you are still having the same issue, kindly send the SSU logs.

Please refer to the link below for the steps:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Latest driver:

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[D3M3NT3D]

I have run the SSU and determined its output to have more sensitive data than I wish to post in a public forum. I also will not run DDU as the last attempt at doing so caused me a day of downtime restoring from backups as it wreaked havoc on other drivers or system files than just video drivers.  

As I simply came here to report this as a problem or bug with the game, that has not since caused any further issues I will consider this issue closed from my end. Thank you for your support.

[Mike_Intel]

Hello D3M3NT3D,

Thank you for the update.

I understand if you are not comfortable posting your SSU logs here, however you can send it to me via direct message.

Based on your reply. let me also ask. Did you try DDU before and it did not work?

Let me also ask if you tried reaching out to the game developer about this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello D3M3NT3D,

Thank you for the update.

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello D3M3NT3D,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician