Poor performance in HELL LET LOOSE, low GPU usage and display error

[wawajiao]

Hello,Andres_Intel,

In the previous post, I was unable to reply due to unknown reasons.So, I will rephrase the problem below：

Firstly,my graphics card is A770 (16G).

Secondly,the tool I use to check graphics card usage is'Intel Arc Control'.

Thirdly,the screenshot of the game is in the file uploaded below.From the graph, it can be seen that the usage rate of the graphics card is 47%, and the current frame rate is 67FPS (FPS drop in some cases)and there are some display errors in the graph.

Fourthly, the SSU report is uploaded in the file below.

Finally, this game was obtained from Steam。

May the force be with you.

wawajiao.

@Andres_Intel

[Jean_Intel]

Hello wawajiao,

Thank you for posting back in the Intel Communities. We would be more than glad to continue to support assistance with your issue.

• There is a new graphics driver available, so we would like to recommend you install the new driver, 31.0.101.4953, after running the Display Driver Uninstaller (DDU). Remember that previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.
• On the system report you shared, we noticed that your Operating System is not up to date, as the latest version is 22631, and you have version 22621. It would be ideal if you could update your Operating System and driver, as recommended on your other threads, to check if the issues remain with the latest fixes.

We also noticed that the image you reported a graphical bug when playing. We would like to let you know that we recommend you report one issue per thread to avoid confusion and to better assist you. So we invite you to open a new thread reporting the graphical issue with a details explanation of the issue.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello wawajiao,

We are checking in your thread to know if you have been able to try running DDU and then installing the new driver, as well as updating the Operating System.

Best regards

Jean O.

Intel Customer Support Technician

[wawajiao]

Hello Jean O，

I have successfully uninstalled the old driver using DDU and installed a new driver (31.0.101.4972). However, the issue of approximately 50% graphics card usage still exists.

May the force be with you.

wawajiao.

[Jean_Intel]

Hello wawajiao,

We are sorry to hear that the issue remains after running the DDU and installing the new driver. Before we look into this matter, we would like to ask if you have been able to update your operating system to the latest build version available.

Provide us with an updated Intel SSU report of your system.

Best regards

Jean O.

Intel Customer Support Technician

[wawajiao]

Hello Jean O,

I have already updated the system before retesting the graphics card usage during game runtime.The SSU report and game screenshot are uploaded in the file below.

Best regards

wawajiao.

[Jean_Intel]

Hello wawajiao,

Thank you for letting us know that you have updated the system before retesting the GPU usage during game runtime. We will proceed to resume our research on this matter. Allow us some time to look into this, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello wawajiao,

We just wanted to follow up on your thread to let you know that we are still investigating this. As soon as we have further information, we'll post again.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello wawajiao,

We would like to inform you that after testing the game, we have been able to replicate the performance issue. We will pass our findings to the appropriate team, and we will continue to further investigate this matter internally. We will be posting back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[wawajiao]

Hello Jean O,

I am glad to learn that you are still paying attention to this issue.

MAY THE FORCE BE WITH YOU!

Best regards

wawajiao.

[RonaldM_Intel]

Hi @wawajiao 

The latest update I have on this issue is that our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this article (will be available in the next 24-48 hours) on our website for any possible changes to this situation.

Thank you for reporting this issue.

Best Regards,

Ronald M.