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Prbleme mit intel arc 770

grafigkarte770
Beginner
686 Views

Hi zusammen ich habe paar prbleme.

1. Mit dem neuen Treiber stürst ff14 ab und da steht direct x fehler ( die zahlen habe ich jetzt nicht)

2. bei swtor friert der ganze pc ein.

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3 Replies
Alberto_R_Intel
Employee
654 Views

grafigkarte770, Thank you for posting in the Intel® Communities Support.


Nur um Sie wissen zu lassen, wir bieten Support nur in englischer Sprache an und verwenden derzeit ein Übersetzungstool.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. We will be more than glad to assist you with this matter. 


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

When did you purchase the Intel® Arc™ A770 Graphics card?

What is the model of the motherboard?

Is this a new computer?

Did you build it?

Were "FF14" and "SWTOR" working fine before on this specific machine under the same configuration that you are currently using?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
617 Views

Hello grafigkarte770, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
594 Views

Hello grafigkarte770, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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